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Examining Links between Diversity and Outcomes in Work Groups: Effects of Different Levels of Diversity and Social Networks

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2009, Doctor of Philosophy, University of Akron, Psychology-Industrial/Organizational.
Previous research examining the effects of diversity on work outcomes shows mixed results. To better understand relationships between diversity and relevant attitudinal outcomes, the current study investigated four different dimensions of diversity (i.e., actual and perceived surface- and deep-level diversity), thus building on and extending previous work by Harrison et al. (2002). In addition, a social network perspective was adopted to explain how diversity may influence work outcomes, specifically, both informational and friendship network tie strength within a team were tested as possible mediators. Work groups from the US and South Korea were recruited for this study. Some of the diversity dimensions were not only significantly related to each other, but they also correlated as predicted with the outcome variables. Yet interestingly, different diversity dimensions did not always have the same pattern of relations with other variables. These nuanced results highlight the importance of investigating different diversity dimensions. Results also suggested that diversity within a team could hinder the development of strong in-group relationships, potentially affecting attitudinal work outcomes unfavorably. However, findings confirmed the mediating roles of network ties: strong in-group work relationships, consisting of informational or informal friendship networks within a team, buffered the potential negative effects of diversity on various work outcomes. Implications, future suggestions and limitations are discussed.
Rosalie Hall (Advisor)
Harvey Sterns (Advisor)
251 p.

Recommended Citations

Citations

  • Chang, B. I. (2009). Examining Links between Diversity and Outcomes in Work Groups: Effects of Different Levels of Diversity and Social Networks [Doctoral dissertation, University of Akron]. OhioLINK Electronic Theses and Dissertations Center. http://rave.ohiolink.edu/etdc/view?acc_num=akron1240417885

    APA Style (7th edition)

  • Chang, Bo In. Examining Links between Diversity and Outcomes in Work Groups: Effects of Different Levels of Diversity and Social Networks. 2009. University of Akron, Doctoral dissertation. OhioLINK Electronic Theses and Dissertations Center, http://rave.ohiolink.edu/etdc/view?acc_num=akron1240417885.

    MLA Style (8th edition)

  • Chang, Bo In. "Examining Links between Diversity and Outcomes in Work Groups: Effects of Different Levels of Diversity and Social Networks." Doctoral dissertation, University of Akron, 2009. http://rave.ohiolink.edu/etdc/view?acc_num=akron1240417885

    Chicago Manual of Style (17th edition)