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Examining the Fit Between Emotional Job Demands and Employee Emotional Abilities

Becker, Cecily J.
http://rave.ohiolink.edu/etdc/view?acc_num=akron1245273016

Abstract Details

2009, Master of Arts, University of Akron, Psychology-Industrial/Organizational.
The purpose of the current study was to examine the effects of different forms of emotional demands-abilities (ED-A) fit on work-related outcomes. The current study contributes to the literature by investigating these outcomes using an indirect approach to measure ED-A fit (i.e., emotional job demands and emotional abilities are assessed separately), permitting the examination of the effects of different forms of misfit (i.e., too many demands, too few demands) on outcomes. Additionally, the current study explored a broader set of outcomes from emotional labor theory as well as explored the dimensionality of ED-A fit. The findings from this study suggest that ED-A fit is composed of four dimensions – integrative, differentiating, emotional masking, and regulation demands and abilities. This study also found that each of these dimensions predicted outcomes differently and that nonlinear relationships between emotional demands and abilities were found for the integrative dimension of ED-A fit in relating to felt inauthenticity and for the differentiating dimension of ED-A fit in relating to felt inauthenticity, physical symptoms, and job performance. These nonlinear relationships provide a more complete depiction of how different forms of emotional fit and misfit relate to outcomes.
James Diefendorff, PhD (Advisor)
116 p.
Psychology
Emotional-Demands Abilities Fit; Emotional Labor; Indirect Fit; Emotional Job Demands; Emotional Abilities

Recommended Citations

Citations

  • Becker, C. J. (2009). Examining the Fit Between Emotional Job Demands and Employee Emotional Abilities [Master's thesis, University of Akron]. OhioLINK Electronic Theses and Dissertations Center. http://rave.ohiolink.edu/etdc/view?acc_num=akron1245273016

    APA Style (7th edition)

  • Becker, Cecily. Examining the Fit Between Emotional Job Demands and Employee Emotional Abilities. 2009. University of Akron, Master's thesis. OhioLINK Electronic Theses and Dissertations Center, http://rave.ohiolink.edu/etdc/view?acc_num=akron1245273016.

    MLA Style (8th edition)

  • Becker, Cecily. "Examining the Fit Between Emotional Job Demands and Employee Emotional Abilities." Master's thesis, University of Akron, 2009. http://rave.ohiolink.edu/etdc/view?acc_num=akron1245273016

    Chicago Manual of Style (17th edition)

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© 2009, all rights reserved.
This open access ETD is published by University of Akron and OhioLINK.