Skip to Main Content
 

Global Search Box

 
 
 
 

Files

File List


akron1333835520.pdf (662.9 KB)

ETD Abstract Container

Abstract Header

Conflict Management Styles and Aggressive Communication in Email: An Examination of Organizational Interactions

Mitchell, Andrea Lauren
http://rave.ohiolink.edu/etdc/view?acc_num=akron1333835520

Abstract Details

2012, Master of Arts, University of Akron, Communication.
Organizational communication in today's workforce takes place through many communication channels, with face-to-face and email being two of the primary channels (Cheney, Christensen, Zorn, & Ganesh, 2004). While there is an abundance of research on conflict management styles in face-to-face contexts (Folger, Poole, & Stutman, 1997; Rahim, 1992; Thomas, 1976) and on argumentativeness and verbal aggressiveness in face-to-face contexts (Infante & Rancer, 1982; Infante & Wigley, 1986; Rancer & Avtgis, 2006), there is less research on conflict and these types of communicative behaviors in computer-mediated contexts, more specifically email (Martin, Heisel, & Valencic, 2001; Turnage, 2008). This study examined a) conflict management styles utilized between peers most often in organizational email interactions compared to face-to-face, and b) the levels of trait argumentativeness and trait verbal aggressiveness coworkers display when communicating via email in organizations between peers versus face-to-face. The findings of this study indicate that a) individuals are more likely to use the competing conflict management style in organizational email versus face-to-face, b) that trait argumentativeness and trait verbal aggressiveness show no differences in both email and face-to-face contexts., and c) verbal aggressiveness is endorsed more often in the email context.
Heather Walter, Dr. (Advisor)
Carolyn Anderson, Dr. (Committee Member)
Andrew Rancer, Dr. (Committee Member)
Communication
conflict; conflict management styles; trait argumentativeness; trait verbal aggressiveness; email

Recommended Citations

Citations

  • Mitchell, A. L. (2012). Conflict Management Styles and Aggressive Communication in Email: An Examination of Organizational Interactions [Master's thesis, University of Akron]. OhioLINK Electronic Theses and Dissertations Center. http://rave.ohiolink.edu/etdc/view?acc_num=akron1333835520

    APA Style (7th edition)

  • Mitchell, Andrea. Conflict Management Styles and Aggressive Communication in Email: An Examination of Organizational Interactions. 2012. University of Akron, Master's thesis. OhioLINK Electronic Theses and Dissertations Center, http://rave.ohiolink.edu/etdc/view?acc_num=akron1333835520.

    MLA Style (8th edition)

  • Mitchell, Andrea. "Conflict Management Styles and Aggressive Communication in Email: An Examination of Organizational Interactions." Master's thesis, University of Akron, 2012. http://rave.ohiolink.edu/etdc/view?acc_num=akron1333835520

    Chicago Manual of Style (17th edition)

akron1333835520
771
© 2012, all rights reserved.
This open access ETD is published by University of Akron and OhioLINK.