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ETD Abstract Container

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Inside outsourcing: A grounded theory of relationship formation within a nascent service system

Kreeger, Lisa Dell
http://rave.ohiolink.edu/etdc/view?acc_num=antioch1193855111

Abstract Details

2007, Ph.D., Antioch University, Leadership and Change.
The theory of relationship formation developed in this study tells a coherent story about the relational work of service initiation in technology outsourcing. The study is focused on the contractually defined period of time at the beginning of outsourcing service delivery. As with a play-within-a-play, this work goes on primarily behind the scenes, away from the concurrent task of launching the inter-firm relationship between the client and the provider that will extend for the term of the full contract. This grounded theory study was completed over an eight-month period. The findings are grounded in interviews with 25 individuals who were actively involved in the work of service initiation. Additionally, data sources included extensive observation and access to documents and other artifacts. Data analysis was completed with the analytic processes of dimensional and situational analysis. The situational analysis describes five continuously shifting aspects of the situation that create the context, or supporting structure, for relationship formation. The dimensional analysis builds from the situational analysis to describe four deeply interrelated dimensions: (1) Helping, (2) Veiling / unVeiling, (3) Having Expectation, and (4) Responding to Turbulence. The study then presents a conceptual model of a grounded theory of relationship. It is through the enactment of this total model that relationship formation can be recognized as a vehicle for accomplishing work. An understanding that relationship formation depends on a way of recognizing and honoring the power of relationships and the role they play in supporting the everyday tasks of service initiation emerged from this work. As a result, this study does not strive to define relationship as one thing or even a group of things. Instead, it proposes a conceptual model through which relationships are formed and can be recognized as such.
Elizabeth Holloway (Advisor)
203 p.
outsourcing; service provider; grounded theory; dimensional analysis; situational analysis; relationship formation

Recommended Citations

Citations

  • Kreeger, L. D. (2007). Inside outsourcing: A grounded theory of relationship formation within a nascent service system [Doctoral dissertation, Antioch University]. OhioLINK Electronic Theses and Dissertations Center. http://rave.ohiolink.edu/etdc/view?acc_num=antioch1193855111

    APA Style (7th edition)

  • Kreeger, Lisa. Inside outsourcing: A grounded theory of relationship formation within a nascent service system. 2007. Antioch University, Doctoral dissertation. OhioLINK Electronic Theses and Dissertations Center, http://rave.ohiolink.edu/etdc/view?acc_num=antioch1193855111.

    MLA Style (8th edition)

  • Kreeger, Lisa. "Inside outsourcing: A grounded theory of relationship formation within a nascent service system." Doctoral dissertation, Antioch University, 2007. http://rave.ohiolink.edu/etdc/view?acc_num=antioch1193855111

    Chicago Manual of Style (17th edition)

antioch1193855111
1,831
© 2007, all rights reserved.
This open access ETD is published by Antioch University and OhioLINK.