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Ian Hughes Thesis.pdf (722.58 KB)

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The "Who", "When", and "How" of Workplace Support Provision: An Exploration of Workplace Support Provision Likelihood and Citizenship Fatigue Assessing Individual and Contextual Factors

Hughes, Ian M
http://rave.ohiolink.edu/etdc/view?acc_num=bgsu1617284832734291

Abstract Details

2021, Master of Arts (MA), Bowling Green State University, Psychology.
The social support dynamic has received a considerable amount of attention from scholars across a variety of psychological disciplines. When discussing this dynamic in a workplace context, researchers often focus on the perspective of those receiving support and the many benefits the reception of support carries. This focus, however, has left gaps in our understanding of the provider perspective of the workplace social support dynamic. In particular, little is known in regard to who is likely to provide support at work when it is elicited from colleagues as well as in what environments this support is likely to be provided, and how providing support to such elicitations may make providers feel. The present research addresses these questions, assessing how individual differences and contextual factors affect not only the likelihood of providing social support when it is elicited from colleagues, but how the provision of support ultimately affects those who frequently provide support. Using a diverse sample of employees (N = 307) recruited via MTurk, hypotheses were tested using Hierarchical Moderated Multiple Regression and Path analysis. Results indicated that those who are highly directive (i.e., active problem solvers) are more likely to provide support when it is elicited from colleagues, while those who are highly distant (i.e., likely to keep emotional distance from their colleagues at work) are less likely to provide support when it is elicited from colleagues. Exploratory analyses revealed that providing support when it is elicited from colleagues has implications for experienced burnout; these analyses also shed light on a mechanism that explains the relation between support elicitation and support provision. Implications for research and practice are discussed, and suggestions for future research are provided.
Melissa Keith, Dr. (Advisor)
Clare Barratt, Dr. (Committee Member)
Meagan Docherty, Dr. (Committee Member)
77 p.
Occupational Psychology; Organizational Behavior; Psychology
Social Support; Social Support Elicitation; Social Support Provision; Citizenship Fatigue; Personality

Recommended Citations

Citations

  • Hughes, I. M. (2021). The "Who", "When", and "How" of Workplace Support Provision: An Exploration of Workplace Support Provision Likelihood and Citizenship Fatigue Assessing Individual and Contextual Factors [Master's thesis, Bowling Green State University]. OhioLINK Electronic Theses and Dissertations Center. http://rave.ohiolink.edu/etdc/view?acc_num=bgsu1617284832734291

    APA Style (7th edition)

  • Hughes, Ian. The "Who", "When", and "How" of Workplace Support Provision: An Exploration of Workplace Support Provision Likelihood and Citizenship Fatigue Assessing Individual and Contextual Factors. 2021. Bowling Green State University, Master's thesis. OhioLINK Electronic Theses and Dissertations Center, http://rave.ohiolink.edu/etdc/view?acc_num=bgsu1617284832734291.

    MLA Style (8th edition)

  • Hughes, Ian. "The "Who", "When", and "How" of Workplace Support Provision: An Exploration of Workplace Support Provision Likelihood and Citizenship Fatigue Assessing Individual and Contextual Factors." Master's thesis, Bowling Green State University, 2021. http://rave.ohiolink.edu/etdc/view?acc_num=bgsu1617284832734291

    Chicago Manual of Style (17th edition)

bgsu1617284832734291
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© 2021, all rights reserved.
This open access ETD is published by Bowling Green State University and OhioLINK.