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ETD Abstract Container

Abstract Header

Public assistance clients' perception of satisfaction with their interaction with eligibility workers

Balaswamy, Shantha H.
http://rave.ohiolink.edu/etdc/view?acc_num=case1059761804

Abstract Details

1992, Doctor of Philosophy, Case Western Reserve University, Social Welfare.
This study focused on public assistance clients evaluation of eligibility workers interaction with them. In order to understand the variation in clients experiences with workers, the study explored the relationship between client demographics, select client attributes and level of satisfaction with workers interaction. Variation in clients perception of workers interaction are grounded in the theoretical assumptions that workers within a bureaucratic setting tend to practice discretion when dealing with clients, which is contrary to the traditional view of bureaucratic organizations. The conceptual definition of the dependent variable i.e., worker-client interaction was further operationalized through factor analysis procedure which confirmed two dimensions namely, worker-attitude and worker-behavior. Multiple regression analysis were computed to test the effects of the independent variables on the two dimensions of the dependent variable. Of the client demographics and attributes included in the regression models, race of the client was found to be the best significant (p <.001) predictor of clients' satisfaction with worker attitude and behavior. The study was conducted in the Cuyahoga County Department Of Human Services. Cuyahoga County is the most populous county in the state of Ohio, and includes the major metropolitan area of Cleveland. The analysis of this study includes information from 715 public assistance clients who were receiving Aid to Families with Dependent Children and General Assistance at the time of the interview.
Howard Goldstein (Advisor)
144 p.
Social Work
Public Assistance clients/Eligibility workers interactions

Recommended Citations

Citations

  • Balaswamy, S. H. (1992). Public assistance clients' perception of satisfaction with their interaction with eligibility workers [Doctoral dissertation, Case Western Reserve University]. OhioLINK Electronic Theses and Dissertations Center. http://rave.ohiolink.edu/etdc/view?acc_num=case1059761804

    APA Style (7th edition)

  • Balaswamy, Shantha. Public assistance clients' perception of satisfaction with their interaction with eligibility workers. 1992. Case Western Reserve University, Doctoral dissertation. OhioLINK Electronic Theses and Dissertations Center, http://rave.ohiolink.edu/etdc/view?acc_num=case1059761804.

    MLA Style (8th edition)

  • Balaswamy, Shantha. "Public assistance clients' perception of satisfaction with their interaction with eligibility workers." Doctoral dissertation, Case Western Reserve University, 1992. http://rave.ohiolink.edu/etdc/view?acc_num=case1059761804

    Chicago Manual of Style (17th edition)

case1059761804
638
© 1992, all rights reserved.
This open access ETD is published by Case Western Reserve University School of Graduate Studies and OhioLINK.