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REMOTE AND ON-SITE KNOWLEDGE WORKER PRODUCTIVITY AND ENGAGEMENT: A COMPARATIVE STUDY OF THE EFFECT OF VIRTUAL INTENSITY AND WORK LOCATION PREFERENCE

Martinez-Amador, Josefina
http://orcid.org/0000-0002-8392-5230
http://rave.ohiolink.edu/etdc/view?acc_num=case1459176938

Abstract Details

2016, Doctor of Philosophy, Case Western Reserve University, Management.
Information technology now impacts the way people work (anytime, anywhere) as it creates new emerging forms of work involving an almost equal distribution of virtual (remote) and on-site (traditional office setting) knowledge workers. Organizations are presented with challenges on how to achieve productivity and engagement with this new blended workforce. This research focuses on developing new knowledge in three areas associated with this challenge. First, it seeks to understand how knowledge workers become engaged and how the mode and drivers of engagement differ between remote and on-site workers. Second, anchoring in socio-technical systems theory, it studies the factors that influence productivity and engagement in knowledge workers (i.e., work location preference, leadership, ICT utilization) and the moderation and interaction effects of virtual intensity, and how those factors compare between remote and on-site knowledge workers. Third, this research further compares how the socio-technical factors (ICT utilization, work location preference, leadership support, self-efficacy) impact the full-time on-site, full-time remote and blended workers. We employ a three-part, sequential, mixed methods study to define the factors that influence productivity and engagement. We find that work location enjoyment has a positive effect on productivity, and this has a more significant effect on remote workers. We also find that virtual intensity moderates the effect of work location enjoyment on productivity, where at higher levels of enjoyment of the location, high virtual intensity workers (remote) are more productive than low virtual intensity (on-site). Conversely, virtual intensity moderates the effect of work location tension and engagement, where at a higher level of stress, high virtual intensity workers (remote) are less engaged than low virtual intensity workers (on-site). Lastly, new insights on key differences among full-time on-site, full-time remote and blended workers were found. Overall, the study makes novel theoretical, methodological, and practical contributions to theories of remote workforce management.
Kalle Lyytinen, Ph.D. (Committee Chair)
Kathleen Buse, Ph.D. (Committee Member)
Diane Bailey, Ph.D. (Committee Member)
Roger Saillant, Ph.D. (Committee Member)
260 p.
Business Administration; Information Technology; Personality Psychology
productivity; engagement; remote work; work location enjoyment; virtual intensity; ICT utilization; leadership; self-efficacy

Recommended Citations

Citations

  • Martinez-Amador, J. (2016). REMOTE AND ON-SITE KNOWLEDGE WORKER PRODUCTIVITY AND ENGAGEMENT: A COMPARATIVE STUDY OF THE EFFECT OF VIRTUAL INTENSITY AND WORK LOCATION PREFERENCE [Doctoral dissertation, Case Western Reserve University]. OhioLINK Electronic Theses and Dissertations Center. http://rave.ohiolink.edu/etdc/view?acc_num=case1459176938

    APA Style (7th edition)

  • Martinez-Amador, Josefina. REMOTE AND ON-SITE KNOWLEDGE WORKER PRODUCTIVITY AND ENGAGEMENT: A COMPARATIVE STUDY OF THE EFFECT OF VIRTUAL INTENSITY AND WORK LOCATION PREFERENCE . 2016. Case Western Reserve University, Doctoral dissertation. OhioLINK Electronic Theses and Dissertations Center, http://rave.ohiolink.edu/etdc/view?acc_num=case1459176938.

    MLA Style (8th edition)

  • Martinez-Amador, Josefina. "REMOTE AND ON-SITE KNOWLEDGE WORKER PRODUCTIVITY AND ENGAGEMENT: A COMPARATIVE STUDY OF THE EFFECT OF VIRTUAL INTENSITY AND WORK LOCATION PREFERENCE ." Doctoral dissertation, Case Western Reserve University, 2016. http://rave.ohiolink.edu/etdc/view?acc_num=case1459176938

    Chicago Manual of Style (17th edition)

case1459176938
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This open access ETD is published by Case Western Reserve University School of Graduate Studies and OhioLINK.