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Edward_Mahon_Dissertation.pdf (1.63 MB)

ETD Abstract Container

Abstract Header

Drivers of Employee Engagement and Teamwork Performance

Mahon, Edward G.
http://rave.ohiolink.edu/etdc/view?acc_num=casedm1568731826883024

Abstract Details

2010, Doctor of Management, Case Western Reserve University, Weatherhead School of Management.
A vast literature on the emotional intelligence (EI) has studied comparatively little teams. What little exists emphasizes that job-related factors influence employee engagement. However, a variety of factors can contribute to more engaged employees. In this paper I report findings of a qualitative inquiry involving thirty-six (36) members of twelve (12) IT teams – half of them effective and half less so – that explored the relationships between team EI and team performance. Trust, conflict resolution skills and team communication ? characteristics of individual EI ? were seen to differentiate effective and less effective teams, as is the ability to adapt a shared vision. Findings support that teams, like individuals, exhibit emotional intelligence, and that it influences how they function and to what effect. We further adopt a contingency perspective and investigate interactions between individual characteristics and cultural and job related factors as to determine their effect on employee engagement. Survey data from 231 employees in two organizations indicate that individual factors moderate the effects of structural and cultural characteristics on job and organizational engagement.
Richard Boyatzis, Ph.D. (Advisor)
Nick Berente, Ph.D. (Advisor)
Communication; Organizational Behavior
Employee Engagement; Emotional Intelligence; Shared vision; Teamwork Performance; Contingency perspective

Recommended Citations

Citations

  • Mahon, E. G. (2010). Drivers of Employee Engagement and Teamwork Performance [Doctoral dissertation, Case Western Reserve University]. OhioLINK Electronic Theses and Dissertations Center. http://rave.ohiolink.edu/etdc/view?acc_num=casedm1568731826883024

    APA Style (7th edition)

  • Mahon, Edward. Drivers of Employee Engagement and Teamwork Performance. 2010. Case Western Reserve University, Doctoral dissertation. OhioLINK Electronic Theses and Dissertations Center, http://rave.ohiolink.edu/etdc/view?acc_num=casedm1568731826883024.

    MLA Style (8th edition)

  • Mahon, Edward. "Drivers of Employee Engagement and Teamwork Performance." Doctoral dissertation, Case Western Reserve University, 2010. http://rave.ohiolink.edu/etdc/view?acc_num=casedm1568731826883024

    Chicago Manual of Style (17th edition)

casedm1568731826883024
668
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