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Navigating the Paradoxes of Working from Home: An Investigation into the New Communication Practices of Telework

Rosiek, Susan L.
http://rave.ohiolink.edu/etdc/view?acc_num=csu1212984331

Abstract Details

2008, Master of Applied Communication Theory and Methodology, Cleveland State University, College of Liberal Arts and Social Sciences.
Many of today's organizational employees are turning to flexible work programs, such as telework, to help them balance their work and life responsibilities. Previous research indicates working from home has positive effects, but the same research reveals telework can have a negative impact on work-life balance. There are gaps in the amount and variety of theoretical development in the area of telework. The goal of this research study was to extend the scope of telework analysis beyond technology use by exploring the various tensions teleworkers encounter when working from home, learn how teleworkers alter their communication practices to deal with these tensions, and generate a grounded theory of dialectics of telework. A qualitative research method of interviews, observation, and organizational document review was used to study teleworkers at a professional services firm. The findings helped to develop the Organizational Telework Tension Model, a grounded theory of telework, which claims teleworkers have a perception of how others view them, filtering into the multiple ways they manage the four identified dialectical tensions of telework and inevitably how they communicate with colleagues.
Guowei Jian, PhD (Committee Chair)
Susan Kogler-Hill, PhD (Committee Member)
George Ray, PhD (Committee Member)
134 p.
Behaviorial Sciences; Communication; Organization Theory; Organizational Behavior
telework; work-life balance; communication; dialectical tensions; grounded theory; working from home; organizational communication

Recommended Citations

Citations

  • Rosiek, S. L. (2008). Navigating the Paradoxes of Working from Home: An Investigation into the New Communication Practices of Telework [Master's thesis, Cleveland State University]. OhioLINK Electronic Theses and Dissertations Center. http://rave.ohiolink.edu/etdc/view?acc_num=csu1212984331

    APA Style (7th edition)

  • Rosiek, Susan. Navigating the Paradoxes of Working from Home: An Investigation into the New Communication Practices of Telework. 2008. Cleveland State University, Master's thesis. OhioLINK Electronic Theses and Dissertations Center, http://rave.ohiolink.edu/etdc/view?acc_num=csu1212984331.

    MLA Style (8th edition)

  • Rosiek, Susan. "Navigating the Paradoxes of Working from Home: An Investigation into the New Communication Practices of Telework." Master's thesis, Cleveland State University, 2008. http://rave.ohiolink.edu/etdc/view?acc_num=csu1212984331

    Chicago Manual of Style (17th edition)

csu1212984331
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© 2008, all rights reserved.
This open access ETD is published by Cleveland State University and OhioLINK.