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An Empirical Examination of The Factors Affecting The Internationalization of Professional Service SMEs: The Case of India

Radulovich, Lori Ann
http://rave.ohiolink.edu/etdc/view?acc_num=csu1228610785

Abstract Details

2008, Doctor of Business Administration, Cleveland State University, Nance College of Business Administration.
This dissertation examines the factors contributing to the internationalization and performance of professional service small and medium-sized enterprises (SMEs) in emerging markets. Specifically, this research documents the relationships among a professional service SME’s entrepreneurial orientation, human capital, the degree of internationalization, service innovation, and financial performance. Entrepreneurship literature has recently been extended to the international environment, confirming a positive influence on firm internationalization. Research which examines human capital is limited, yet has potential to contribute to service research. Separately, innovation has been examined from several research disciplines, yet has not been integrated in a model with an entrepreneurial orientation, firm internationalization, and human capital. This dissertation research integrates literature from multiple disciplines to create and test an integrative framework of professional service SME internationalization and performance. The largest contribution of this research is to the fields of entrepreneurship and international business, resulting from confirmation of the positive effect of an entrepreneurial orientation on SME internationalization. However, it is also the researcher’s intent to recognize the unique contribution of human capital to the profitable internationalization and performance of knowledge-intensive professional services firms. A multidisciplinary integrative service performance framework that extends international business, entrepreneurship, marketing, management, and strategy literature is supported by a sample of international professional service SMEs in India. Research conclusions and managerial implications are also provided.
Rajshekhar Javalgi, Ph.D. (Committee Chair)
Robert Scherer, Ph.D. (Committee Member)
Andrew Gross, Ph.D. (Committee Member)
Nozar Alaolmolki, Ph.D. (Committee Member)
280 p.
Management; Marketing; Statistics
Services, Entrepreneurship; Internationalization; Human Capital; Innovation; Performance; Emerging Market; Professional Services

Recommended Citations

Citations

  • Radulovich, L. A. (2008). An Empirical Examination of The Factors Affecting The Internationalization of Professional Service SMEs: The Case of India [Doctoral dissertation, Cleveland State University]. OhioLINK Electronic Theses and Dissertations Center. http://rave.ohiolink.edu/etdc/view?acc_num=csu1228610785

    APA Style (7th edition)

  • Radulovich, Lori. An Empirical Examination of The Factors Affecting The Internationalization of Professional Service SMEs: The Case of India. 2008. Cleveland State University, Doctoral dissertation. OhioLINK Electronic Theses and Dissertations Center, http://rave.ohiolink.edu/etdc/view?acc_num=csu1228610785.

    MLA Style (8th edition)

  • Radulovich, Lori. "An Empirical Examination of The Factors Affecting The Internationalization of Professional Service SMEs: The Case of India." Doctoral dissertation, Cleveland State University, 2008. http://rave.ohiolink.edu/etdc/view?acc_num=csu1228610785

    Chicago Manual of Style (17th edition)

csu1228610785
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© 2008, all rights reserved.
This open access ETD is published by Cleveland State University and OhioLINK.