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DeArmin_G_DiP_Final__final format approved LW 3-29-2023.pdf (703.29 KB)

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ETD Abstract Container

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Fulfilling Expectations: A Phenomenological Study of Client Perspectives of the Attorney Client Relationship

DeArmin, Gale Katherine
http://orcid.org/0009-0002-9643-7188
http://rave.ohiolink.edu/etdc/view?acc_num=dayton1680622840579183

Abstract Details

2023, Doctor of Education , University of Dayton, Educational Administration.
This qualitative action research study used the researcher’s client-centric, ethicsof-care framework to explore how clients experienced their relationships with their attorneys. The study involved semi-structured, one-on-one interviews of nine former and current clients who provided in-depth accounts of their lived experiences with their attorney/s and the Firm. The results of the candid interviews revealed the themes of trust, support, attentiveness, safety, and communication; the shared experience of being handed off to a different attorney; inconsistencies in the clients’ journeys; and gaps in the information needed and provided. The proposed action was to create a Client Journey Map, to emphasize the team approach within the Firm, and to provide documents to be distributed during clients’ journeys
Davin Carr-Chellman (Committee Chair)
94 p.
Law; Legal Studies
Law Firm Action Research Attorney-Client Relationship Ethics of Care Client Journey Map Client-Centric Framework Customer-Centric Framework

Recommended Citations

Citations

  • DeArmin, G. K. (2023). Fulfilling Expectations: A Phenomenological Study of Client Perspectives of the Attorney Client Relationship [Doctoral dissertation, University of Dayton]. OhioLINK Electronic Theses and Dissertations Center. http://rave.ohiolink.edu/etdc/view?acc_num=dayton1680622840579183

    APA Style (7th edition)

  • DeArmin, Gale. Fulfilling Expectations: A Phenomenological Study of Client Perspectives of the Attorney Client Relationship. 2023. University of Dayton, Doctoral dissertation. OhioLINK Electronic Theses and Dissertations Center, http://rave.ohiolink.edu/etdc/view?acc_num=dayton1680622840579183.

    MLA Style (8th edition)

  • DeArmin, Gale. "Fulfilling Expectations: A Phenomenological Study of Client Perspectives of the Attorney Client Relationship." Doctoral dissertation, University of Dayton, 2023. http://rave.ohiolink.edu/etdc/view?acc_num=dayton1680622840579183

    Chicago Manual of Style (17th edition)

dayton1680622840579183
107
© 2023, all rights reserved.
This open access ETD is published by University of Dayton and OhioLINK.