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The Role of Trust in Building Effective Virtual Teams: A Mixed Methods Study in a Large Public Sector Organization

Meixner, Timothy
http://rave.ohiolink.edu/etdc/view?acc_num=frank1551994734525517

Abstract Details

2018, Doctorate of Business Administration, Franklin University, Business Administration.
This study extended Gehrke Walter’s (2004) research to explore the relationship between trust and perceived team effectiveness, thus identifying factors that might support or damage the development of trust in virtual teams operating within the public sector. For the purposes of this study, the public sector is defined as the part of the economy concerned with providing basic government services. This study utilized a correlational mixed methodology based on a modified version of the virtual team trust instrument (Sarker, Valacich, & Sarker, 2003) and an instrument developed by Lurey and Raisinghani (2001) to measure team effectiveness. To enhance the study, open-ended survey items developed by Walters (2004) were also used to gather much-needed qualitative data to ascertain which factors foster or damage virtual team trust. The results of this study will assist researchers, managers, and team members in understanding the relationship between trust and perceived team effectiveness in virtual teams operating within the public sector—an under-represented area in the study of virtual teams. The results of the study showed a strong relationship between trust and perceived team effectiveness. However, unlike previous studies, one of the subscales of trust was not shown to have a stronger relationship to perceived team effectiveness compared with the others. Recommendations for increasing trust in virtual teams include a re-emphasis on open and honest communication, recurring face-to-face meetings, and demonstrated work performance from the participants. Finally, recommendations for future research related to trust and virtual team effectiveness are presented.
Andy Igonor (Committee Chair)
Eboni Hill (Committee Member)
Tim Reymann (Committee Member)
150 p.
Communication; Management; Organizational Behavior; Public Administration
Virtual Teams; Public Sector; Trust; Effectiveness;

Recommended Citations

Citations

  • Meixner, T. (2018). The Role of Trust in Building Effective Virtual Teams: A Mixed Methods Study in a Large Public Sector Organization [Doctoral dissertation, Franklin University]. OhioLINK Electronic Theses and Dissertations Center. http://rave.ohiolink.edu/etdc/view?acc_num=frank1551994734525517

    APA Style (7th edition)

  • Meixner, Timothy. The Role of Trust in Building Effective Virtual Teams: A Mixed Methods Study in a Large Public Sector Organization. 2018. Franklin University, Doctoral dissertation. OhioLINK Electronic Theses and Dissertations Center, http://rave.ohiolink.edu/etdc/view?acc_num=frank1551994734525517.

    MLA Style (8th edition)

  • Meixner, Timothy. "The Role of Trust in Building Effective Virtual Teams: A Mixed Methods Study in a Large Public Sector Organization." Doctoral dissertation, Franklin University, 2018. http://rave.ohiolink.edu/etdc/view?acc_num=frank1551994734525517

    Chicago Manual of Style (17th edition)

frank1551994734525517
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© 2018, all rights reserved.
This open access ETD is published by Franklin University and OhioLINK.