Skip to Main Content
 

Global Search Box

 
 
 
 

Files

File List


Final Dissertation Alicia Williams.pdf (1.45 MB)

ETD Abstract Container

Abstract Header

Crisis Communication and the Emotional Response of Stakeholders: An Exploratory Qualitative Study

Williams, Alicia S.
http://rave.ohiolink.edu/etdc/view?acc_num=frank1639131843349995

Abstract Details

2021, Doctorate of Healthcare Administration, Franklin University, Health Programs.
More often than not, healthcare organizations undergo crises and require a way to communicate pertinent information to their publics. Crisis communication, a relatively new area of study, refers to the collection, processing, and dissemination of information required to address a crisis situation (Su et al., 2021). Crisis Communication is used to address stakeholders of an organization, delivering vital information to keep stakeholders informed and reduce uncertainty. In Crisis communication, the concept of emotions has received growing attention from researchers and was noted as an essential facet of explore (Kim & Jin, 2016). This exploratory qualitative research study examined the emotional response of stakeholders experiencing crises, including their emotions. Semi-structured interviews were utilized to collect data surrounding stakeholders’ crisis experiences and emotions, coping strategies, and communications received from the organization. Results of this study identified key emotions experienced by stakeholders throughout crises as well as the contributing factors. Participants of this study also discussed crisis communications received from their organization and made recommendations for organizations undergoing crises.
David Meckstroth (Committee Chair)
Jesse Florang (Committee Member)
Karen Lankisch (Committee Member)
130 p.
Health Care; Health Care Management
crisis communication, crises, emotional response, stakeholder emotions, healthcare

Recommended Citations

Citations

  • Williams, A. S. (2021). Crisis Communication and the Emotional Response of Stakeholders: An Exploratory Qualitative Study [Doctoral dissertation, Franklin University]. OhioLINK Electronic Theses and Dissertations Center. http://rave.ohiolink.edu/etdc/view?acc_num=frank1639131843349995

    APA Style (7th edition)

  • Williams, Alicia. Crisis Communication and the Emotional Response of Stakeholders: An Exploratory Qualitative Study. 2021. Franklin University, Doctoral dissertation. OhioLINK Electronic Theses and Dissertations Center, http://rave.ohiolink.edu/etdc/view?acc_num=frank1639131843349995.

    MLA Style (8th edition)

  • Williams, Alicia. "Crisis Communication and the Emotional Response of Stakeholders: An Exploratory Qualitative Study." Doctoral dissertation, Franklin University, 2021. http://rave.ohiolink.edu/etdc/view?acc_num=frank1639131843349995

    Chicago Manual of Style (17th edition)

frank1639131843349995
871
© 2021, all rights reserved.
This open access ETD is published by Franklin University and OhioLINK.