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Final Dissertation Lea Dooley.pdf (854.61 KB)

ETD Abstract Container

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Hospital-based Telework: The Pandemic Pilot

Dooley, Lea S
http://rave.ohiolink.edu/etdc/view?acc_num=frank1651594441773248

Abstract Details

2022, Doctorate of Healthcare Administration, Franklin University, Health Programs.
This narrative inquiry dissertation study explored the experiences of nonclinical hospital staff placed on pandemic-imposed telework status from the spring of 2020 – spring 2022 due to COVID-19. The purpose of this study is to address gaps in the existing literature regarding the feasibility of hospital staff to telework and identify ways to strengthen manager trust in the context of remote work. The study provides an in-depth narrative on the impact of telework on nonclinical care hospital departments and to addresses lessons learned in making remote work more feasible. This study utilized qualitative narrative inquiry approach to address the central research question and two sub-questions. A convenience sample of 11 hospital staff who experienced pandemic imposed telework participated in open ended Microsoft Teams interviews and gave in depth feedback on their lived experience with telework. Verbatim transcripts were used to code and analyze emerging themes. ATLAS.ti Cloud software was used to code and develop thematic analysis of the interviews. A total of 72 unique codes and eight themes resulted from the analysis of the interviews. The result is six recommendations that support the roll out of telework within hospitals. These findings support current research regarding strengths and weaknesses of telework and identify ways to support managers and staff moving forward. Additionally, the research fills the gap in literature regarding the feasibility and experience of telework by nonclinical hospital staff.
Alyncia Bowen (Committee Chair)
Michelle Geiman (Committee Member)
Bora Pajo (Committee Member)
97 p.
Business Costs; Communication; Gender; Health Care; Health Care Management; Management; Public Administration; Public Health; Social Psychology; Systems Design
telework; COVID-19; hospitals

Recommended Citations

Citations

  • Dooley, L. S. (2022). Hospital-based Telework: The Pandemic Pilot [Doctoral dissertation, Franklin University]. OhioLINK Electronic Theses and Dissertations Center. http://rave.ohiolink.edu/etdc/view?acc_num=frank1651594441773248

    APA Style (7th edition)

  • Dooley, Lea. Hospital-based Telework: The Pandemic Pilot. 2022. Franklin University, Doctoral dissertation. OhioLINK Electronic Theses and Dissertations Center, http://rave.ohiolink.edu/etdc/view?acc_num=frank1651594441773248.

    MLA Style (8th edition)

  • Dooley, Lea. "Hospital-based Telework: The Pandemic Pilot." Doctoral dissertation, Franklin University, 2022. http://rave.ohiolink.edu/etdc/view?acc_num=frank1651594441773248

    Chicago Manual of Style (17th edition)

frank1651594441773248
238
© 2022, all rights reserved.
This open access ETD is published by Franklin University and OhioLINK.