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Final Dissertation John Bowler.pdf (1.7 MB)

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Organizational Resiliency: How A Midwest Community College Managed Student Success During the Covid-19 Pandemic

Bowler, John Patrick
http://orcid.org/0000-0002-2568-1653
http://rave.ohiolink.edu/etdc/view?acc_num=frank1668503010262298

Abstract Details

2022, Doctorate of Business Administration, Franklin University, Business Administration.
The COVID-19 pandemic has challenged student success and the ability of colleges to deliver the education students need for the workplace. The purpose of this qualitative dissertation case study was to investigate how the organizational resiliency of a Midwest community college impacted student success during the COVID-19 pandemic by examining the contributions of static and dynamic resiliency characteristics and dimensions. Exploration and analysis of the resilient characteristics and dimensions of student success focus on the key factors of instructional modality, instructor-student engagement, and socioeconomic influences. Conclusions are based on thematic analysis of semi-structured interviews with the college’s senior leaders triangulated with information from public documents and a student survey. The researcher concludes that the college’s static resiliency components of solid planning and infrastructural preparation for probable events, a longstanding collaborative commitment to achieving key elements of student success, and effective internal communication processes produced the robust capacity for flexibility and innovation that distinguishes dynamic resiliency. Innovations that accelerated decision processes, faculty and staff encouraged to experiment based on regular feedback, and energetic action on non-academic stresses had positive effects on student success during the COVID-19 pandemic. One result was that for the fiscal year 2021-2022, the college awarded the highest number of degrees in its history to all students and to African American males, with 99 percent of students rating the quality of their education as good to excellent.
Charles Fenner (Committee Chair)
John Nadalin (Committee Member)
Gary White (Committee Member)
154 p.
Business Administration
COVID-19; higher education; social media; e-learning; disaster response; resilience; competitive advantage; online teaching; distance learning; coronaviruses; community college; systems thinking; leadership; adaptive systems; COVID-19 and education; organizational resilience and community colleges; learning modality and COVID-19

Recommended Citations

Citations

  • Bowler, J. P. (2022). Organizational Resiliency: How A Midwest Community College Managed Student Success During the Covid-19 Pandemic [Doctoral dissertation, Franklin University]. OhioLINK Electronic Theses and Dissertations Center. http://rave.ohiolink.edu/etdc/view?acc_num=frank1668503010262298

    APA Style (7th edition)

  • Bowler, John. Organizational Resiliency: How A Midwest Community College Managed Student Success During the Covid-19 Pandemic. 2022. Franklin University, Doctoral dissertation. OhioLINK Electronic Theses and Dissertations Center, http://rave.ohiolink.edu/etdc/view?acc_num=frank1668503010262298.

    MLA Style (8th edition)

  • Bowler, John. "Organizational Resiliency: How A Midwest Community College Managed Student Success During the Covid-19 Pandemic." Doctoral dissertation, Franklin University, 2022. http://rave.ohiolink.edu/etdc/view?acc_num=frank1668503010262298

    Chicago Manual of Style (17th edition)

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© 2022, all rights reserved.
This open access ETD is published by Franklin University and OhioLINK.