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Final Dissertation Denyse McIntosh.pdf (708.1 KB)

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Impact of Patient Gender and Race on Patient Satisfaction within the Physician Patient Interaction

McIntosh, Denyse E
http://orcid.org/0009-0000-8604-2356
http://rave.ohiolink.edu/etdc/view?acc_num=frank1682896209197578

Abstract Details

2023, Doctorate of Healthcare Administration, Franklin University, Health Programs.
The prevalence of health disparities among minorities is linked to low health literacy, implicit biases, mistrust, and unfavorable outcomes among disadvantaged populations (Nadeem & Kaiser, 2022). This issue stresses the need for improved provider patient interactions which are described as trustworthy relationships that are characterized by active listening, time spent interacting, and shared decision-making to achieve advances in health literacy (Rockwell et al., 2022). There is a gap in the literature on how race, gender and patient satisfaction affect the patient clinician interaction. This study addresses this gap by examining the impact of patient gender and race on patient satisfaction within the physician patient interaction. Medical Expenditure Panel Survey data from 2017 to 2018 was analyzed using t-tests and multiple linear regression analysis. This analysis had a total of 4553 responses, 1938 males (43%) 2615 female (57%) 946 Black non-Hispanic (20.78%) and 3607 White non-Hispanic (79.22%) respondents. Overall, no significant differences exist between a patients’ perception of whether a provider explained medical options based on the patients’ gender nor ethnicity. The analysis also found that significant differences exist between a patients’ perception of whether a provider showed respect based on the patients’ gender or ethnicity. Statistically more females than males indicated that their physician showed respect from them. Additionally, more Black non-Hispanics than White non-Hispanics were shown to statistically indicate that their physician showed them respect. To truly understand trends connected with patient and provider perspectives as they relate to patient satisfaction, future research should focus on broader societal implications by obtaining demographic information on the physicians’ gender and ethnicity.
Kathleen Wiggins (Committee Chair)
Alynicia Bowen (Committee Member)
Jennifer Harris (Committee Member)
75 p.
Health Care Management
race; gender; patient satisfaction; physician patient interaction

Recommended Citations

Citations

  • McIntosh, D. E. (2023). Impact of Patient Gender and Race on Patient Satisfaction within the Physician Patient Interaction [Doctoral dissertation, Franklin University]. OhioLINK Electronic Theses and Dissertations Center. http://rave.ohiolink.edu/etdc/view?acc_num=frank1682896209197578

    APA Style (7th edition)

  • McIntosh, Denyse. Impact of Patient Gender and Race on Patient Satisfaction within the Physician Patient Interaction. 2023. Franklin University, Doctoral dissertation. OhioLINK Electronic Theses and Dissertations Center, http://rave.ohiolink.edu/etdc/view?acc_num=frank1682896209197578.

    MLA Style (8th edition)

  • McIntosh, Denyse. "Impact of Patient Gender and Race on Patient Satisfaction within the Physician Patient Interaction." Doctoral dissertation, Franklin University, 2023. http://rave.ohiolink.edu/etdc/view?acc_num=frank1682896209197578

    Chicago Manual of Style (17th edition)

frank1682896209197578
71
© 2023, some rights reserved.Creative Commons License Impact of Patient Gender and Race on Patient Satisfaction within the Physician Patient Interaction by Denyse E McIntosh is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 3.0 Unported License. Based on a work at etd.ohiolink.edu.
This open access ETD is published by Franklin University and OhioLINK.