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The relationship between communication effectiveness and multicultural employees’ job outcomes

Al-Tokhais, Abdulelah
http://rave.ohiolink.edu/etdc/view?acc_num=kent1479431745750957

Abstract Details

2016, MS, Kent State University, College of Education, Health and Human Services / School of Foundations, Leadership and Administration.
The impact of effective communication by managers has become a topic of interest in the literature because of the way it impacts both the employee experience and organizations. The purpose of this study is to examine the relationship between effective communication and multicultural employees’ job outcomes in Saudi hospitality and tourism organizations. Mix-methods, non-experimental, and exploratory survey was used in this study. Hotel employees working in Saudi hospitality and tourism organizations were surveyed. The results show that effective communication can predict employees’ job satisfaction, job engagement, and turnover intention. The finding of this study suggest that more effort is needed from human resources to encourage and reinforce a change in attitude among managers to promote effective communication.
Ning-Kuang Chuang (Committee Chair)
197 p.
Management
Effective Communication; Job Satisfaction; Job Engagement; Turnover Intention

Recommended Citations

Citations

  • Al-Tokhais, A. (2016). The relationship between communication effectiveness and multicultural employees’ job outcomes [Master's thesis, Kent State University]. OhioLINK Electronic Theses and Dissertations Center. http://rave.ohiolink.edu/etdc/view?acc_num=kent1479431745750957

    APA Style (7th edition)

  • Al-Tokhais, Abdulelah. The relationship between communication effectiveness and multicultural employees’ job outcomes . 2016. Kent State University, Master's thesis. OhioLINK Electronic Theses and Dissertations Center, http://rave.ohiolink.edu/etdc/view?acc_num=kent1479431745750957.

    MLA Style (8th edition)

  • Al-Tokhais, Abdulelah. "The relationship between communication effectiveness and multicultural employees’ job outcomes ." Master's thesis, Kent State University, 2016. http://rave.ohiolink.edu/etdc/view?acc_num=kent1479431745750957

    Chicago Manual of Style (17th edition)

kent1479431745750957
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This open access ETD is published by Kent State University and OhioLINK.