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Ankita_Ghosh_Thesis.pdf (1.01 MB)

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UNDERSTANDING HOSPITALITY EMPLOYERS` PERCEPTIONS OF PRE-EMPLOYMENT TESTING IN DETERMINING SUCCESSFUL HIRES

Ghosh, Ankita
http://rave.ohiolink.edu/etdc/view?acc_num=kent1500225872501104

Abstract Details

2017, MS, Kent State University, College of Education, Health and Human Services / School of Foundations, Leadership and Administration.
The purpose of this study is to examine hospitality employers` perceptions of a successful hire, and its relationship with pre-employment testing. Data was collected from one-on-one interviews of 10 hospitality managers in Ohio and thematic analysis was applied. The findings revealed that hospitality managers perceive inter-personal behavior and guest-service attitude as most important attributes of successful employees. Managers articulated difference in timing to determine a successful hire for frontline versus management level employees whereas no such difference was perceived for skilled versus unskilled employees. While background check and drug testing are perceived to be effective for all employees, managers felt that personality and GMA test results are more effective in determining successful management employees. Managerial implications are discussed.
Swathi Ravichandran (Committee Chair)
Aviad Israeli (Committee Member)
Seon Jeong Lee (Committee Member)
98 p.
Behavioral Sciences

Recommended Citations

Citations

  • Ghosh, A. (2017). UNDERSTANDING HOSPITALITY EMPLOYERS` PERCEPTIONS OF PRE-EMPLOYMENT TESTING IN DETERMINING SUCCESSFUL HIRES [Master's thesis, Kent State University]. OhioLINK Electronic Theses and Dissertations Center. http://rave.ohiolink.edu/etdc/view?acc_num=kent1500225872501104

    APA Style (7th edition)

  • Ghosh, Ankita. UNDERSTANDING HOSPITALITY EMPLOYERS` PERCEPTIONS OF PRE-EMPLOYMENT TESTING IN DETERMINING SUCCESSFUL HIRES. 2017. Kent State University, Master's thesis. OhioLINK Electronic Theses and Dissertations Center, http://rave.ohiolink.edu/etdc/view?acc_num=kent1500225872501104.

    MLA Style (8th edition)

  • Ghosh, Ankita. "UNDERSTANDING HOSPITALITY EMPLOYERS` PERCEPTIONS OF PRE-EMPLOYMENT TESTING IN DETERMINING SUCCESSFUL HIRES." Master's thesis, Kent State University, 2017. http://rave.ohiolink.edu/etdc/view?acc_num=kent1500225872501104

    Chicago Manual of Style (17th edition)

kent1500225872501104
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© 2017, all rights reserved.
This open access ETD is published by Kent State University and OhioLINK.