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Suraj Kumar Sintala ICT NFC F.pdf (533.1 KB)

ETD Abstract Container

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Information And Communication Technology in Hotel Industry

sintala, suraj kumar
http://orcid.org/0000-0002-0274-7533
http://rave.ohiolink.edu/etdc/view?acc_num=kent1554496660762962

Abstract Details

2019, MS, Kent State University, College of Education, Health and Human Services / School of Foundations, Leadership and Administration.
Managers in hotel industry face a complex work environment because of its service characteristics. Information and Communication Technology (ICT) in there day to day process may assist them in complex work environment and for better job outcomes. The aim of this study is to identify how information and communication technology affects the day to day process of hotel managers and managers perspective towards ICT and the area of exploration is Near Field Communication (NFC). This study will help hotel and other hospitality related industries to gain knowledge about the intention of employees towards adopted technologies. As the study is exploring the hotel employee’s perspective towards ICT all types employees and positions were considered, surveys were selected as the most appropriate data gathering method. The sample covers a range of hotels in India. The findings revealed a positive effect on hotel employee’s intention to use NFC in their daily work and discussion and managerial implications are proposed.
Seon Jeong Lee (Committee Chair)
Ning Kuang Chuang (Committee Co-Chair)
Aviad Israeli (Committee Member)
47 p.
Educational Leadership; Information Technology; Management

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Citations

  • sintala, S. K. (2019). Information And Communication Technology in Hotel Industry [Master's thesis, Kent State University]. OhioLINK Electronic Theses and Dissertations Center. http://rave.ohiolink.edu/etdc/view?acc_num=kent1554496660762962

    APA Style (7th edition)

  • sintala, suraj. Information And Communication Technology in Hotel Industry. 2019. Kent State University, Master's thesis. OhioLINK Electronic Theses and Dissertations Center, http://rave.ohiolink.edu/etdc/view?acc_num=kent1554496660762962.

    MLA Style (8th edition)

  • sintala, suraj. "Information And Communication Technology in Hotel Industry." Master's thesis, Kent State University, 2019. http://rave.ohiolink.edu/etdc/view?acc_num=kent1554496660762962

    Chicago Manual of Style (17th edition)

kent1554496660762962
8,817
© 2019, all rights reserved.
This open access ETD is published by Kent State University and OhioLINK.