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Patient Feedback Regarding Telehealth

Pacholski, Denise C
http://orcid.org/0000-0002-7877-1222
http://rave.ohiolink.edu/etdc/view?acc_num=kent1594983499602595

Abstract Details

2020, DNP, Kent State University, College of Nursing.
Access to quality health care is essential for health promotion and maintenance, disease prevention and management, and treating acute and chronic illnesses (Healthy People, 2018). Primary care is important because, with routine check-ups, potentially serious issues can be dealt with sooner than later. Primary care also is imperative because it lowers health care costs in many ways. Performing health maintenance helps to keep patients healthy and can prevent hospitalizations and disease processes, which are expensive (Young & Nesbitt, 2016). Young and Nesbitt also discuss further how patients who have a primary care provider end up not utilizing Emergency Rooms or urgent care centers for unnecessary visits, which is costly. Prior to the COVID-19 pandemic, many barriers were identified that kept patients from accessing health care. This included cost, lack of availability of primary care providers, and inadequate or no insurance (Christopher, et al, 2016). According to the Association of American Medical Colleges, there is presently a lack of primary care providers because most physicians are choosing to go into specialties (Knight, 2019). This is projected to continue until 2032 and will leave APRNs to fill this void. These barriers can lead to delays in appropriate treatment, unmet health needs, lack of preventive services, avoidable hospitalizations, and financial burdens. A way to improve health care services is to improve access for patients. Telehealth is an emerging way to deliver healthcare that is timely, efficient, and cost-effective. The Health Resources and Services Administration (HRSA) defines telehealth as "the use of electronic information and telecommunications technologies to support and promote long-distance clinical health care, patient and professional health-related education, public health and health administration" (HRSA, 2018). Telehealth is a method of using electronic information and telecommunication technology to care for and educate patients. (Manary, et al, 2013). When this project was initiated, COVID-19 was not a health issue. COVID-19 was detected in mainland China in December of 2019 (U.S. Dept of Health, 2020). Initially, there was concern regarding the number of telehealth visits one primary care practice could schedule because patients were accustomed to face to face visits. The COVID-19 Pandemic forced telehealth into primary care practices across the nation, not just for Cleveland Clinic Internal Medicine (CCIM) at Marymount. Almost overnight, virtually, telehealth visits were instituted in multiple medical practices. This project will implement telehealth visits in an internal medicine practice and evaluate patient feedback and access to care.
Lynn Gaddis, DNP (Committee Chair)
Lisa Onesko, DNP (Committee Member)
Marilyn Nibling, DNP (Committee Member)
51 p.
Health Care; Information Technology; Nursing
telehealth; telemedicine; primary care; access to care

Recommended Citations

Citations

  • Pacholski, D. C. (2020). Patient Feedback Regarding Telehealth [Doctoral dissertation, Kent State University]. OhioLINK Electronic Theses and Dissertations Center. http://rave.ohiolink.edu/etdc/view?acc_num=kent1594983499602595

    APA Style (7th edition)

  • Pacholski, Denise. Patient Feedback Regarding Telehealth. 2020. Kent State University, Doctoral dissertation. OhioLINK Electronic Theses and Dissertations Center, http://rave.ohiolink.edu/etdc/view?acc_num=kent1594983499602595.

    MLA Style (8th edition)

  • Pacholski, Denise. "Patient Feedback Regarding Telehealth." Doctoral dissertation, Kent State University, 2020. http://rave.ohiolink.edu/etdc/view?acc_num=kent1594983499602595

    Chicago Manual of Style (17th edition)

kent1594983499602595
358
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This open access ETD is published by Kent State University and OhioLINK.