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DNP Propsal J_Johnson.pdf (678.63 KB)

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Quality Improvement Project: Decreasing Patient Wait Times

Johnson, Jeannie E
http://orcid.org/0000-0003-1198-4714
http://rave.ohiolink.edu/etdc/view?acc_num=kent1627511374637774

Abstract Details

2021, DNP, Kent State University, College of Nursing.
The City Department of Public Health (CDPH) Reproductive Health Clinic (RHC) is plagued with long patient wait times. This issue of lengthy wait times is a source of frustration for staff and patients. The purpose of this scholarly project was to implement a quality improvement project utilizing the Lean Methodology with the anticipated outcome of streamlining the patient flow, improving patient wait time, and increasing patient satisfaction. A value stream mapping was created to identify bottlenecks in the current patient flow process and used as a tool to eliminate wasted steps and develop strategies to improve patient wait time. Patients were pre-registered before they entered the clinic, the providers utilized multiple exam rooms, and patients had their blood drawn after seeing the provider, which alleviated a step in the process. This QI project utilized a pre and post-implementation study design. A time study and patient satisfaction survey were conducted during the pre and post-implementation phases of this project. Data was collected via the Patient Tracking Form and Patient Satisfaction Survey and analyzed to determine the impact of the implemented Lean strategies. The results of the QI project were a decrease in 17 minutes in mean patient wait time. The data obtained from the Patient Satisfaction Survey showed a significant increase in the patient’s level of satisfaction with patient wait times. By using the Lean methodology, CDPH identified inefficiencies in patient flow, and implemented strategies that reduced wait times and increased patient satisfaction.
Louise Knox (Committee Chair)
Dana Hansen (Committee Member)
Lisa Onesko (Committee Member)
37 p.
Health Care; Nursing; Public Health; Systems Design
quality improvement, patient satisfaction, lean methodology, public health

Recommended Citations

Citations

  • Johnson, J. E. (2021). Quality Improvement Project: Decreasing Patient Wait Times [Doctoral dissertation, Kent State University]. OhioLINK Electronic Theses and Dissertations Center. http://rave.ohiolink.edu/etdc/view?acc_num=kent1627511374637774

    APA Style (7th edition)

  • Johnson, Jeannie. Quality Improvement Project: Decreasing Patient Wait Times . 2021. Kent State University, Doctoral dissertation. OhioLINK Electronic Theses and Dissertations Center, http://rave.ohiolink.edu/etdc/view?acc_num=kent1627511374637774.

    MLA Style (8th edition)

  • Johnson, Jeannie. "Quality Improvement Project: Decreasing Patient Wait Times ." Doctoral dissertation, Kent State University, 2021. http://rave.ohiolink.edu/etdc/view?acc_num=kent1627511374637774

    Chicago Manual of Style (17th edition)

kent1627511374637774
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© 2021, all rights reserved.
This open access ETD is published by Kent State University and OhioLINK.