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Eric Curley Dissertation.pdf (1.38 MB)

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A Comprehensive Model of Group Engagement with Technology

Curley, Eric
http://rave.ohiolink.edu/etdc/view?acc_num=kent1690981918184177

Abstract Details

2023, PHD, Kent State University, College of Business and Entrepreneurship, Ambassador Crawford / Department of Management and Information Systems.
One of the most prolific research streams in individual level information systems (IS) research has been the study of technology adoption and use. The Technology Acceptance Model (TAM; Davis, 1989) has set the stage for much of the current study of technology adoption. Over the years, other theories such as the Unified Theory of Acceptance and Use of Technology (UTAUT; Venkatesh et al., 2003) have improved upon TAM by incorporating additional key factors, but the goal has always remained the same: improving our understanding of factors impacting technology adoption. Research such as Jasperson et al. (2005) has pushed the research agenda further towards a more holistic view of technology use, by incorporating post-adoption behaviors such as the exploration and adaptation of particular technology features (e.g., Sun, 2012). Later researchers (e.g., Ahuja & Thatcher, 2005; Carter et al., 2020; Maruping & Magni, 2015; Sun, 2012) have investigated the exploration, exploitation, adaptation, and extension of IT features to better understand how individuals innovate with IT. Other researchers have studied IS use through the lenses of cognitive absorption (Agarwal & Karahanna, 2000), mindfulness (Thatcher et al., 2018), and flow (Csikszentmihalyi, 1990). My dissertation seeks to further contribute to the post-adoption literature, by specifically investigating how individuals and groups engage with technology. In the first essay, I investigate the current state of the engagement literature and summarize the key areas of research including two major literature streams (Khan, 1990; O’Brian and Toms, 2008). The key findings from this review point towards an incomplete understanding of individual level engagement in the literature, and an almost desolate research stream on group level engagement. I then propose a comprehensive model for simultaneously investigating engagement at both the individual and group levels with both a focal task and the technology used to support it. This model situates group engagement with technology within its larger nomological net and highlights its complex nature. Next, in the second essay, I investigate current individual level measures of engagement (covering engagement with both task and technology), and develop a universal scale to measure engagement with both the task and technology at both the individual and group level of analysis. The current state of the literature shows that there are several measures at the individual level but nothing at the group level of analysis. This essay develops new items based on ones from the literature to present a new scale to measure group engagement with technology. Finally, in the third essay, I combine all my previous efforts by testing key elements from the proposed model using the scale I developed in the second essay. This third essay will demonstrate the significance of the proposed model, focusing on how group engagement with technology increases group performance and later group satisfaction. Task technology fit (Goodhue and Thompson, 1995) and communication quality (Marlow et al., 2018) serve as key moderators of the relationship between engagement and performance are included in the analysis. The results of this model suggest that engagement is a good predictor of group performance, but the proposed moderating relationships were not supported.
Greta Polites (Committee Chair)
Jennifer Wiggins (Committee Member)
Austin Kwak (Committee Member)
Pratim Datta (Committee Member)
166 p.
Information Systems; Information Technology; Technology
Group Engagement; Task Engagement; Technology Engagement; Task-Technology Fit

Recommended Citations

Citations

  • Curley, E. (2023). A Comprehensive Model of Group Engagement with Technology [Doctoral dissertation, Kent State University]. OhioLINK Electronic Theses and Dissertations Center. http://rave.ohiolink.edu/etdc/view?acc_num=kent1690981918184177

    APA Style (7th edition)

  • Curley, Eric. A Comprehensive Model of Group Engagement with Technology. 2023. Kent State University, Doctoral dissertation. OhioLINK Electronic Theses and Dissertations Center, http://rave.ohiolink.edu/etdc/view?acc_num=kent1690981918184177.

    MLA Style (8th edition)

  • Curley, Eric. "A Comprehensive Model of Group Engagement with Technology." Doctoral dissertation, Kent State University, 2023. http://rave.ohiolink.edu/etdc/view?acc_num=kent1690981918184177

    Chicago Manual of Style (17th edition)

kent1690981918184177
100
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This open access ETD is published by Kent State University and OhioLINK.