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A Technical Communication Internship With An eCRM Software Company: Synchrony Communications, INC

Byrne, Daniel Scott, II
http://rave.ohiolink.edu/etdc/view?acc_num=miami1007737580

Abstract Details

2001, Master of Technical and Scientific Communication, Miami University, English.
In this report, I discuss my internship with Synchrony Communications. Synchrony is an eCRM (electronic Customer Relationship Management) software company dedicated to developing world-class, cutting-edge technology. As an intern in the Information Development department, my work focused on developing documentation and training for Synchrony’s eCRM software package. My projects deliverables included a user’s guide, training guide, and multiple project plans. The dates of my internship were July 2nd, 2000 to January 5th, 2001. Chapter One of this report describes Synchrony Communications and the software it produces. Chapter Two discusses my major project work. In Chapter Three, I discuss my work on developing a specific user guide. Chapter Four explains how I used the five-phase publications-development model in my work. Chapter Five covers my lessons learned.
Jennie Dautermann (Advisor)
105 p.
Technical Communication; Technical Writer; Instructional Design; Training; Trainer; Information Development; Project Management

Recommended Citations

Citations

  • Byrne, II, D. S. (2001). A Technical Communication Internship With An eCRM Software Company: Synchrony Communications, INC [Master's thesis, Miami University]. OhioLINK Electronic Theses and Dissertations Center. http://rave.ohiolink.edu/etdc/view?acc_num=miami1007737580

    APA Style (7th edition)

  • Byrne, II, Daniel. A Technical Communication Internship With An eCRM Software Company: Synchrony Communications, INC. 2001. Miami University, Master's thesis. OhioLINK Electronic Theses and Dissertations Center, http://rave.ohiolink.edu/etdc/view?acc_num=miami1007737580.

    MLA Style (8th edition)

  • Byrne, II, Daniel. "A Technical Communication Internship With An eCRM Software Company: Synchrony Communications, INC." Master's thesis, Miami University, 2001. http://rave.ohiolink.edu/etdc/view?acc_num=miami1007737580

    Chicago Manual of Style (17th edition)

miami1007737580
733
© 2001, all rights reserved.
This open access ETD is published by Miami University and OhioLINK.