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THE EVOLVING ROLE OF A TECHNICAL COMMUNICATOR IN THE MARKETING DEPARTMENT OF AN EDUCATIONAL SOFTWARE COMPANY

Harper, Kimberly C
http://rave.ohiolink.edu/etdc/view?acc_num=miami1071247571

Abstract Details

2003, Master of Technical and Scientific Communication, Miami University, English.
To satisfy one of the requirements for the Master of Technical and Scientific Communication (MTSC) degree from Miami University, I performed a 16-week internship with Jenzabar, a higher education software provider in Cincinnati, Ohio. The purpose of this internship report is to report on and analyze the importance of effective communication in a newly merged company. The internship consisted of one major project in which Paul Anderson’s Problem-Solving Model was used to update and revise content for the Jenzabar CX Web site. Additionally, this report discuses several smaller projects and looks at the limitations and expectations of communication at this company and how it affected the document development process.
Katherine Durack (Advisor)
102 p.
Communication; Knowledge Management; User Testing; Process Maturity Model

Recommended Citations

Citations

  • Harper, K. C. (2003). THE EVOLVING ROLE OF A TECHNICAL COMMUNICATOR IN THE MARKETING DEPARTMENT OF AN EDUCATIONAL SOFTWARE COMPANY [Master's thesis, Miami University]. OhioLINK Electronic Theses and Dissertations Center. http://rave.ohiolink.edu/etdc/view?acc_num=miami1071247571

    APA Style (7th edition)

  • Harper, Kimberly. THE EVOLVING ROLE OF A TECHNICAL COMMUNICATOR IN THE MARKETING DEPARTMENT OF AN EDUCATIONAL SOFTWARE COMPANY. 2003. Miami University, Master's thesis. OhioLINK Electronic Theses and Dissertations Center, http://rave.ohiolink.edu/etdc/view?acc_num=miami1071247571.

    MLA Style (8th edition)

  • Harper, Kimberly. "THE EVOLVING ROLE OF A TECHNICAL COMMUNICATOR IN THE MARKETING DEPARTMENT OF AN EDUCATIONAL SOFTWARE COMPANY." Master's thesis, Miami University, 2003. http://rave.ohiolink.edu/etdc/view?acc_num=miami1071247571

    Chicago Manual of Style (17th edition)

miami1071247571
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© 2003, all rights reserved.
This open access ETD is published by Miami University and OhioLINK.