This report discusses my experience as a software development documentation intern at Bluespring Software, Inc. from January 2006 to April 2006. Bluespring provides BPM Suite, a business-process management software product that allows companies to manage their business processes. Chapter 1 describes BPM suite as well as how Bluespring's history, culture, and organizational structure influenced my internship experience.
I worked on short and long-term projects at Bluespring. My short-term projects included composing online help for BPM Suite and researching Bluespring's competitors. My long-term projects included planning and writing a “Quick Start User Guide” for BPM Suite. I discuss these projects in Chapter 2.
The majority of my internship work was dedicated to creating the functional requirements for new software components of BPM Suite’s desktop software. In Chapter 3, I describe the entire functional requirements process, and in Chapter 4 I analyze each process step from the perspective of an academic theory.