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Emotion and Communication Behaviors in the Workplace: Supervisor Nonverbal Immediacy, Employee's Emotional Experience, and Their Communication Motives

Jia, Moyi
http://rave.ohiolink.edu/etdc/view?acc_num=ohiou1374872247

Abstract Details

2013, Doctor of Philosophy (PhD), Ohio University, Communication Studies (Communication).
The current dissertation explores emotion and communication behaviors in the workplace. The project attempts to develop a model, assuming that supervisor's nonverbal immediacy influences employee emotional experience in the workplace. Emotional experience involves employees' received emotional support from the supervisor, engaged emotion work, and emotional valence. These experiences, in turn, lead to employees' diverse motives for communicating with the supervisor. Additionally, employees' own susceptibility to emotional contagion relates to their emotional experience at work. Chapter One outlines the rationale and the purpose of the current study. The chapter introduces the concepts of emotion in the workplace, nonverbal immediacy, emotional contagion, and communication motives, as well as the intrinsic linkage among those variables in the organizational context. Chapter Two reviews the theories and literature, and proposes four research questions that are explored in this study. Chapter Three addresses the method, which includes the process of data collection, introduction to the scales, and tests used for data analysis. The primary findings for the relationship among variables and the models are reported in Chapter Four. Finally, Chapter Five discusses these findings, suggests theoretical and practical implications, addresses the limitations, and provides guidance for the future research relates to the current dissertation.
Claudia Hale (Advisor)
Scott Titsworth (Committee Member)
Mirit Shoham (Committee Member)
Gordon Brooks (Committee Member)
170 p.
Communication; Organizational Behavior
emotion; workplace; supervisor-subordinate relationship; nonverbal immediacy; communication motives

Recommended Citations

Citations

  • Jia, M. (2013). Emotion and Communication Behaviors in the Workplace: Supervisor Nonverbal Immediacy, Employee's Emotional Experience, and Their Communication Motives [Doctoral dissertation, Ohio University]. OhioLINK Electronic Theses and Dissertations Center. http://rave.ohiolink.edu/etdc/view?acc_num=ohiou1374872247

    APA Style (7th edition)

  • Jia, Moyi. Emotion and Communication Behaviors in the Workplace: Supervisor Nonverbal Immediacy, Employee's Emotional Experience, and Their Communication Motives . 2013. Ohio University, Doctoral dissertation. OhioLINK Electronic Theses and Dissertations Center, http://rave.ohiolink.edu/etdc/view?acc_num=ohiou1374872247.

    MLA Style (8th edition)

  • Jia, Moyi. "Emotion and Communication Behaviors in the Workplace: Supervisor Nonverbal Immediacy, Employee's Emotional Experience, and Their Communication Motives ." Doctoral dissertation, Ohio University, 2013. http://rave.ohiolink.edu/etdc/view?acc_num=ohiou1374872247

    Chicago Manual of Style (17th edition)

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© 2013, all rights reserved.
This open access ETD is published by Ohio University and OhioLINK.