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An Analysis of the Baldrige Quality Philosophy within the State of Ohio's Department of Education

Reid, Maurice Clifford
http://rave.ohiolink.edu/etdc/view?acc_num=osu1224211726

Abstract Details

2008, Doctor of Philosophy, Ohio State University, Business Administration.
The Ohio Department of Education organization is evaluated relative to the Malcolm Baldrige Quality philosophy. After implementing this philosophy two years prior to the beginning of this study, the depth of the organization’s compliance with the philosophy is tested to provide insight on how the Malcolm Baldrige philosophy applies to an education service organization, and the time it takes to achieve the benefits of a top down commitment to total quality management. The findings of this study suggest that even though there is a strong commitment to total quality, and an improvement in the performance of the organization over time; the structure identified in the Malcolm Baldrige National Quality Award Application process has not been replicated in the Ohio Department of Education. The question of applicability is discussed as the Malcolm Baldrige education criteria does not completely capture the environment of an education service organization, nor does the service industry model fit the environment of this state agency.
Paul C. Nutt, PhD (Committee Co-Chair)
John R. Current, PhD (Committee Co-Chair)
David A. Schilling, PhD (Committee Member)
Keely L. Croxton, PhD (Committee Member)
Susan L. Sutherland, PhD (Committee Member)
258 p.
Education; Educational Evaluation; Management
Baldrige; quality; education; quality program implementation

Recommended Citations

Citations

  • Reid, M. C. (2008). An Analysis of the Baldrige Quality Philosophy within the State of Ohio's Department of Education [Doctoral dissertation, Ohio State University]. OhioLINK Electronic Theses and Dissertations Center. http://rave.ohiolink.edu/etdc/view?acc_num=osu1224211726

    APA Style (7th edition)

  • Reid, Maurice. An Analysis of the Baldrige Quality Philosophy within the State of Ohio's Department of Education. 2008. Ohio State University, Doctoral dissertation. OhioLINK Electronic Theses and Dissertations Center, http://rave.ohiolink.edu/etdc/view?acc_num=osu1224211726.

    MLA Style (8th edition)

  • Reid, Maurice. "An Analysis of the Baldrige Quality Philosophy within the State of Ohio's Department of Education." Doctoral dissertation, Ohio State University, 2008. http://rave.ohiolink.edu/etdc/view?acc_num=osu1224211726

    Chicago Manual of Style (17th edition)

osu1224211726
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© 2008, all rights reserved.
This open access ETD is published by The Ohio State University and OhioLINK.