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The Effects Of Emotion Work On Burnout Components And Burnout's Effects On Workgroups

Chamberlain, Lindsey
http://rave.ohiolink.edu/etdc/view?acc_num=osu1229702053

Abstract Details

2009, Doctor of Philosophy, Ohio State University, Sociology.
This study examines how burnout occurs within organizations and its relationship with organizational-level variables by adapting an individual-level psychological survey of burnout to a coding instrument that may be used to code burnout within workplace ethnographies. Additionally, I extend one of the primary organizational antecedents of burnout, interpersonal interaction, to uncover the relationship between the two. I examine interpersonal interaction in terms of aspects of emotional labor. My measures of burnout and emotional labor are added to an existing ethnographic dataset. I find that the source and type of emotion work have different effects on the burnout components. I also find that the different components of burnout have different effects on workgroups’ experiences and consequences. I argue that the concept of burnout should be examined as an organizational-level phenomenon and may need to be extended to include antecedents not solely related to interaction in the workplace.
Randy Hodson, PhD (Committee Chair)
Steven Lopez, PhD (Committee Member)
Kristi Williams, PhD (Committee Member)
102 p.
Sociology
burnout; stress; emotional labor; emotion work; work; organizations

Recommended Citations

Citations

  • Chamberlain, L. (2009). The Effects Of Emotion Work On Burnout Components And Burnout's Effects On Workgroups [Doctoral dissertation, Ohio State University]. OhioLINK Electronic Theses and Dissertations Center. http://rave.ohiolink.edu/etdc/view?acc_num=osu1229702053

    APA Style (7th edition)

  • Chamberlain, Lindsey. The Effects Of Emotion Work On Burnout Components And Burnout's Effects On Workgroups. 2009. Ohio State University, Doctoral dissertation. OhioLINK Electronic Theses and Dissertations Center, http://rave.ohiolink.edu/etdc/view?acc_num=osu1229702053.

    MLA Style (8th edition)

  • Chamberlain, Lindsey. "The Effects Of Emotion Work On Burnout Components And Burnout's Effects On Workgroups." Doctoral dissertation, Ohio State University, 2009. http://rave.ohiolink.edu/etdc/view?acc_num=osu1229702053

    Chicago Manual of Style (17th edition)

osu1229702053
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© 2008, all rights reserved.
This open access ETD is published by The Ohio State University and OhioLINK.