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Bullying: The Impact on Intention to Leave of Generational Members in the Acute Healthcare Setting

Alfred, Crystal M
http://rave.ohiolink.edu/etdc/view?acc_num=osu1523948285771456

Abstract Details

2018, Master of Science, Ohio State University, Allied Medicine.
Abstract Introduction: Bullying has been a well-documented issue for healthcare workers employed in the acute care healthcare setting. Retention of healthcare workers is an important issue for today's healthcare managers, as turnover is a costly to the healthcare system. This problem has become even more complicated as managers have had to adopt individualized retention strategies to account for the multigenerational workforce. Intent to leave has been described in the literature to be an accurate predictor of actual turnover. This study explores the relationship between bullying experienced in the workplace on an individual’s intention to leave, stratified by generational membership. Methods: A multi-institutional survey was conducted of 134 registered nurses and respiratory therapists working in large academic medical centers throughout central Ohio. Using the 22 item Negative Acts Questionnaire Revised (NAQ-R) and the Turnover Intention Scale (TIS-6), a survey was created and distributed. Results: Over 23% of individuals surveyed stated that they had experienced bullying in the workplace. Survey respondents indicated that they were frequently exposed to unmanageable workloads often had their views and opinions ignored, and were excluded or ignored in the workplace. Baby Boomers had the highest mean score on both the NAQ-R and the TIS-6, indicating that they had experienced the most negative acts in the workplace as well as had the highest intention to leave of the three cohorts. Millennials had the lowest mean score on the NAQ-R, and they had the second highest score on the TIS-6. A Pearson Product moment correlation was used to examine differences in sum scores between the TIS-6 and NAQ-R. The scores were statistically significant (p <.001), but the correlation coefficient was low-moderate (r .30). Conclusions: Bullying is unfortunately still a problem facing healthcare professionals working in the acute healthcare setting. Baby Boomers had the highest scores on both the NAQ-R and the TIS-6. Baby Boomers are most likely to leave their positions to retire, which accounts for their higher intention to leave scores. Millennials have the second highest scores on the TIS-6, while experiencing the lowest self-reported incidence of bullying in the workplace. Millennials are maturing and beginning to show more loyalty to their current employers, compared to previous years. Higher scores on the TIS-6 did correlate with high scores on TIS-6, but the correlations were low to moderate. This suggests that a relationship does exist between the bullying an individual is exposed to in the workplace and an individual's intention to leave. More studies will need to be conducted to confirm this, and to account for the next generation, Generation Z, that will be soon entering the workforce.
Georgianna Sergakis (Advisor)
Sarah Varekojis (Committee Member)
Jill Clutter (Committee Member)
79 p.
Health Care; Health Care Management; Health Sciences
Bullying, Healthcare, Millennial, Baby Boomer, Intention to Leave

Recommended Citations

Citations

  • Alfred, C. M. (2018). Bullying: The Impact on Intention to Leave of Generational Members in the Acute Healthcare Setting [Master's thesis, Ohio State University]. OhioLINK Electronic Theses and Dissertations Center. http://rave.ohiolink.edu/etdc/view?acc_num=osu1523948285771456

    APA Style (7th edition)

  • Alfred, Crystal. Bullying: The Impact on Intention to Leave of Generational Members in the Acute Healthcare Setting. 2018. Ohio State University, Master's thesis. OhioLINK Electronic Theses and Dissertations Center, http://rave.ohiolink.edu/etdc/view?acc_num=osu1523948285771456.

    MLA Style (8th edition)

  • Alfred, Crystal. "Bullying: The Impact on Intention to Leave of Generational Members in the Acute Healthcare Setting." Master's thesis, Ohio State University, 2018. http://rave.ohiolink.edu/etdc/view?acc_num=osu1523948285771456

    Chicago Manual of Style (17th edition)

osu1523948285771456
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