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Patients' Perceptions of Pharmacy Services

Born, Alexandra L
http://rave.ohiolink.edu/etdc/view?acc_num=toledo1461959357

Abstract Details

2016, Master of Science, University of Toledo, Spatially Integrated Social Science.
Goal: To determine the factors affecting patients' perceived benefits of 1) adherence packaging, 2) medication therapy management (MTM), 3) delivery, 4) automatic refill, and 5) refill synchronization. Additionally, to determine the patients perceived benefits that predict their interest in participating in a pharmacy service. Methods: This cross-sectional exploratory study used convenience sampling to survey participants over a seven-week period. Survey questions were designed through elicitation interviews. Validity (factor analysis) and reliability (Cronbach's alpha) were assessed. Linear regression and logistic regression were conducted. Results: A total of 304 surveys were collected. The majority of the participants were not aware of refill synchronization (68.4%), MTM (58.2%), and adherence packaging (77.3%). Age (p=0.018) and the number of medications (p=0.028) a participant contributed the most to how patients perceived the benefit of services. Participants who perceived adherence packaging (B=3.098), MTM (B=2.286), delivery (B=5.148), automatic refill (B=12.047), and refill synch (B=1.598) will help them feel more in control of taking their medication were more likely to participate in the service. Conclusion: In an effort to increase patient participation in pharmacy services, pharmacies need to assess patients' perceptions and cater their services to address the patients' beliefs.
Sharrel Pinto, PhD (Advisor)
Amit Patel, PhD (Committee Member)
Sadik Khuder, PhD (Committee Member)
74 p.
Pharmacy Sciences
perceptions, pharmacy, services, benefits, Health Belief Model, HBM, participation, awareness, patients

Recommended Citations

Citations

  • Born, A. L. (2016). Patients' Perceptions of Pharmacy Services [Master's thesis, University of Toledo]. OhioLINK Electronic Theses and Dissertations Center. http://rave.ohiolink.edu/etdc/view?acc_num=toledo1461959357

    APA Style (7th edition)

  • Born, Alexandra. Patients' Perceptions of Pharmacy Services. 2016. University of Toledo, Master's thesis. OhioLINK Electronic Theses and Dissertations Center, http://rave.ohiolink.edu/etdc/view?acc_num=toledo1461959357.

    MLA Style (8th edition)

  • Born, Alexandra. "Patients' Perceptions of Pharmacy Services." Master's thesis, University of Toledo, 2016. http://rave.ohiolink.edu/etdc/view?acc_num=toledo1461959357

    Chicago Manual of Style (17th edition)

toledo1461959357
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© 2016, all rights reserved.
This open access ETD is published by University of Toledo and OhioLINK.