Skip to Main Content
 

Global Search Box

 
 
 
 

Files

File List


21007.pdf (1.78 MB)

ETD Abstract Container

Abstract Header

How Design Thinking Can Improve The Patient Experience and Provide Innovation in Hospital Care Delivery

Xu, Aidi
http://rave.ohiolink.edu/etdc/view?acc_num=ucin1470740642

Abstract Details

2016, MDES, University of Cincinnati, Design, Architecture, Art and Planning: Design.
Design thinking methodology is becoming a new approach to understand and determine the true need of patients and familyies and to generate a better solution for healthcare service in the hospital. There are two frameworks for design thinking: design thinking in the management realm and in the design realm. In this thesis design thinking is defined from a designer’s perspective: the whole process of how professional designers design. The purpose of this thesis is to demonstrate that design thinking has a positive impact on a patient experience and provide innovation in hospital care delivery. This thesis also describes the value professional designers have brought to hospital projects. In the research, three design projects with different levels of designers’ integration were analyzed. All three projects are from Cincinnati Children’s Hospital Medical Center. Results indicate that generally design thinking has a positive impact on hospital design projects. However, the impact varies according to a designer’s integrated level; the better a designer is integrated, the more effective the solutions will be. In addition, the more types of designers and stakeholders that are integrated the more diverse opportunities will be generated and reviewed during the design process. Furthermore, by learning and practicing the general design thinking process and design techniques, hospital staff can generate more empathetic insights, think more creatively, and push the design solutions more efficiently. Research findings suggest that a successful hospital design project will need the hospital staff to learn both design thinking process and design techniques. More importantly, they must learn how to work with designers and know each other’s capabilities.
Craig Vogel, M.I.D. (Committee Chair)
Julia Elkus, M.B.A. (Committee Member)
Todd Timney, M.F.A. (Committee Member)
50 p.
Design
Design thinking; Hospital care; Patient centered; Case study

Recommended Citations

Citations

  • Xu, A. (2016). How Design Thinking Can Improve The Patient Experience and Provide Innovation in Hospital Care Delivery [Master's thesis, University of Cincinnati]. OhioLINK Electronic Theses and Dissertations Center. http://rave.ohiolink.edu/etdc/view?acc_num=ucin1470740642

    APA Style (7th edition)

  • Xu, Aidi. How Design Thinking Can Improve The Patient Experience and Provide Innovation in Hospital Care Delivery. 2016. University of Cincinnati, Master's thesis. OhioLINK Electronic Theses and Dissertations Center, http://rave.ohiolink.edu/etdc/view?acc_num=ucin1470740642.

    MLA Style (8th edition)

  • Xu, Aidi. "How Design Thinking Can Improve The Patient Experience and Provide Innovation in Hospital Care Delivery." Master's thesis, University of Cincinnati, 2016. http://rave.ohiolink.edu/etdc/view?acc_num=ucin1470740642

    Chicago Manual of Style (17th edition)

ucin1470740642
1,426
© 2016, some rights reserved.Creative Commons License How Design Thinking Can Improve The Patient Experience and Provide Innovation in Hospital Care Delivery by Aidi Xu is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 3.0 Unported License. Based on a work at etd.ohiolink.edu.
This open access ETD is published by University of Cincinnati and OhioLINK.