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Schwartz Thesis FINAL.pdf (576.21 KB)

ETD Abstract Container

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Emotional intelligence in hypercrisis: A content analysis of World Trade Center leadership response to the terrorist attacks of September 11, 2001

Schwartz, Megan Lindsay
http://rave.ohiolink.edu/etdc/view?acc_num=wright1368188438

Abstract Details

, Master of Science (MS), Wright State University, Educational Leadership.
The purpose of this qualitative content analysis was to examine World Trade Center (WTC) leadership response to the hypercrisis of 9/11. Information on surviving leaders of four companies housed in the WTC on 9/11 was gathered from ten sources including journal articles, newspaper article, magazine articles, a book, and a documentary. The information was analyzed for evidence of emotional intelligence according to Daniel Goleman’s five-construct model. Phrases drawn from the sources were coded according to construct. Results indicated empathy to be the most prevalent response, followed by self-regulation, relationship management, self-awareness, and self-motivation. A second round of coding classified the phrases into attributes according to each construct. The findings indicated service orientation, social awareness, and adaptability to be the most common attributes demonstrated by the WTC leaders.
Sharon Heilmann, Ph.D. (Committee Co-Chair)
Jill Lindsey, Ph.D. (Committee Co-Chair)
Grant Hambright, Ed.D. (Committee Member)
Richard Shultz, Ph.D. (Committee Member)
104 p.
Educational Leadership
emotional intelligence; crisis response; hypercrisis; 9/11; leadership

Recommended Citations

Citations

  • Schwartz, M. L. (2013). Emotional intelligence in hypercrisis: A content analysis of World Trade Center leadership response to the terrorist attacks of September 11, 2001 [Master's thesis, Wright State University]. OhioLINK Electronic Theses and Dissertations Center. http://rave.ohiolink.edu/etdc/view?acc_num=wright1368188438

    APA Style (7th edition)

  • Schwartz, Megan. Emotional intelligence in hypercrisis: A content analysis of World Trade Center leadership response to the terrorist attacks of September 11, 2001. 2013. Wright State University, Master's thesis. OhioLINK Electronic Theses and Dissertations Center, http://rave.ohiolink.edu/etdc/view?acc_num=wright1368188438.

    MLA Style (8th edition)

  • Schwartz, Megan. "Emotional intelligence in hypercrisis: A content analysis of World Trade Center leadership response to the terrorist attacks of September 11, 2001." Master's thesis, Wright State University, 2013. http://rave.ohiolink.edu/etdc/view?acc_num=wright1368188438

    Chicago Manual of Style (17th edition)

wright1368188438
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© 2013, all rights reserved.
This open access ETD is published by Wright State University and OhioLINK.