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Abraham Haskins Thesis.pdf (651.44 KB)

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An Interaction Between Anthropomorphism and Personality on Trust in Automated Systems

Haskins, Abraham
http://rave.ohiolink.edu/etdc/view?acc_num=wright1640104036410884

Abstract Details

2021, Master of Science (MS), Wright State University, Human Factors and Industrial/Organizational Psychology MS.
Automated assistance is increasingly being implemented in domains ranging from healthcare to transportation. The reason for the tendency for certain users to trust or mistrust automated assistance has been studied to mixed effect. I examined the effect of anthropomorphism as an independent factor on user trust. In addition, I examined the potential for anthropomorphism to act as a moderator between the personality traits of a user and the trust a user demonstrates in the automated aid. Though the participants in the anthropomorphic condition did view the assistant as more human-like, the level of anthropomorphism had no effect on user behavior. The traits that have been previously found to have an effect on interaction with an automated assistant had their impacts reversed. Users high in extraversion and trait trust were less likely to display trusting behaviors when dealing with an anthropomorphized automated assistant. This expands trait activation theory to the domain of automated interaction. It also allows for a more nuanced understanding of user-automation interaction that impacts selection for any position that interacts with an automated assistant.
Gary Burns, Ph.D. (Advisor)
Nathan Bowling, Ph.D. (Committee Member)
Ion Juvina, Ph.D. (Committee Member)
50 p.
Artificial Intelligence; Psychology
automation; anthropomorphism; trust; experimental study; trait activation

Recommended Citations

Citations

  • Haskins, A. (2021). An Interaction Between Anthropomorphism and Personality on Trust in Automated Systems [Master's thesis, Wright State University]. OhioLINK Electronic Theses and Dissertations Center. http://rave.ohiolink.edu/etdc/view?acc_num=wright1640104036410884

    APA Style (7th edition)

  • Haskins, Abraham. An Interaction Between Anthropomorphism and Personality on Trust in Automated Systems. 2021. Wright State University, Master's thesis. OhioLINK Electronic Theses and Dissertations Center, http://rave.ohiolink.edu/etdc/view?acc_num=wright1640104036410884.

    MLA Style (8th edition)

  • Haskins, Abraham. "An Interaction Between Anthropomorphism and Personality on Trust in Automated Systems." Master's thesis, Wright State University, 2021. http://rave.ohiolink.edu/etdc/view?acc_num=wright1640104036410884

    Chicago Manual of Style (17th edition)

wright1640104036410884
145
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This open access ETD is published by Wright State University and OhioLINK.