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Nicole Sanders Master Thesis.pdf (3.88 MB)

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Gender Differences in Computer Frustration Reactions with Online Applications

Sanders, Nicole Marie
http://rave.ohiolink.edu/etdc/view?acc_num=xavier1422002618

Abstract Details

2014, Master of Arts (M.A.), Xavier University, Psychology.
Previous research has evaluated the consequences of computer frustration in the workplace. This study was the first to examine whether gender differences exist in computer frustration with online applications. It was hypothesized that women would have higher computer anxiety, lower computer self-efficacy, and a more negative attitude towards computers, relative to men. Additionally, it was hypothesized that after experiencing a frustration manipulation, women would report experiencing a higher level of frustration. Data were collected online through MTurk from a sample of 387 participants. Independent samples t-tests evaluated gender differences on each scale used. None of the hypotheses were supported except for the hypothesis, which predicted that women would score significantly lower than men on the computer self-efficacy scale. Although there was no significant difference between males and females on the computer frustration scale, data were available on whether any difference existed in the drop-out rate for men and women that coincided with the frustration manipulation. A binomial test was run to analyze the drop-out data, in which the results showed that women were more likely than men to drop out of the online application when technology did not appear to work properly. Contributions and limitations are discussed.
Morell Mullins, Ph.D. (Committee Chair)
Mark Nagy, Ph.D. (Committee Member)
Dalia Diab, Ph.D. (Committee Member)
76 p.
Behavioral Psychology; Gender Studies; Psychology
Computer frustration; gender differences; online applications; computer anxiety; computer self-efficacy; computer attitude; computer negative affectivity

Recommended Citations

Citations

  • Sanders, N. M. (2014). Gender Differences in Computer Frustration Reactions with Online Applications [Master's thesis, Xavier University]. OhioLINK Electronic Theses and Dissertations Center. http://rave.ohiolink.edu/etdc/view?acc_num=xavier1422002618

    APA Style (7th edition)

  • Sanders, Nicole. Gender Differences in Computer Frustration Reactions with Online Applications. 2014. Xavier University, Master's thesis. OhioLINK Electronic Theses and Dissertations Center, http://rave.ohiolink.edu/etdc/view?acc_num=xavier1422002618.

    MLA Style (8th edition)

  • Sanders, Nicole. "Gender Differences in Computer Frustration Reactions with Online Applications." Master's thesis, Xavier University, 2014. http://rave.ohiolink.edu/etdc/view?acc_num=xavier1422002618

    Chicago Manual of Style (17th edition)

xavier1422002618
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© 2014, all rights reserved.
This open access ETD is published by Xavier University Psychology and OhioLINK.