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Investigating Civility, Respect, and Engagement in the Workplace (CREW): What Impact Do Selective Process Variables Have on the Success of CREW?

Judkins, Sarah
http://rave.ohiolink.edu/etdc/view?acc_num=xavier1511354862410182

Abstract Details

2013, Doctor of Psychology (Psy.D.), Xavier University, Psychology.
This study explored the impact of process variables on the effectiveness of Civility, Respect, and Engagement in the Workplace (CREW), an intervention designed to increase civility in the workplace. Data were collected from thirty-six VHA facilities operating 80 workgroups who began the CREW intervention in March 2011. Workgroups completed pre- and post-civility surveys and facilitators were administered surveys once a month for six months. Bivariate correlations were conducted to evaluate associations between each process variable and the civility change scores. Results from correlational analysis were then used to evaluate the effectiveness of the process variables examined. Supplemental analyses, including independent samples t-tests, were also conducted to investigate mean differences among process variables over time. Findings revealed that facilitator experience was positively predictive of CREW intervention outcomes, (r(160) = .22,p = .005). Results also demonstrated that workgroup employee attendance percentage and the perceived engagement of the supervisor, significantly decreased from survey Time I to Time 6, t(70) = 2.91,p <.05, d=.70, and t(55) = 3.18,p <.05, d=.86, respectively. These results imply that substantial attention should focus on the recruitment and training of facilitators due to the medium to large effect sizes which provide support of the significant impact of their experience on the outcome of CREW. Additionally, significant decreases with regard to attendance percentage and supervisor engagement over the course of the intervention suggest that these are areas that facilitators and coordinators should focus on prior to the intervention in order to enhance prevention efforts.
Mark Nagy, Ph.D. (Committee Chair)
94 p.
Psychology
Civility; Respect; Engagement; CREW;

Recommended Citations

Citations

  • Judkins, S. (2013). Investigating Civility, Respect, and Engagement in the Workplace (CREW): What Impact Do Selective Process Variables Have on the Success of CREW? [Doctoral dissertation, Xavier University]. OhioLINK Electronic Theses and Dissertations Center. http://rave.ohiolink.edu/etdc/view?acc_num=xavier1511354862410182

    APA Style (7th edition)

  • Judkins, Sarah. Investigating Civility, Respect, and Engagement in the Workplace (CREW): What Impact Do Selective Process Variables Have on the Success of CREW? . 2013. Xavier University, Doctoral dissertation. OhioLINK Electronic Theses and Dissertations Center, http://rave.ohiolink.edu/etdc/view?acc_num=xavier1511354862410182.

    MLA Style (8th edition)

  • Judkins, Sarah. "Investigating Civility, Respect, and Engagement in the Workplace (CREW): What Impact Do Selective Process Variables Have on the Success of CREW? ." Doctoral dissertation, Xavier University, 2013. http://rave.ohiolink.edu/etdc/view?acc_num=xavier1511354862410182

    Chicago Manual of Style (17th edition)

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© 2013, all rights reserved.
This open access ETD is published by Xavier University Psychology and OhioLINK.