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Ottmar Chap V.pdf (1.42 MB)

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Resident Aggression, Job Satisfaction, and Organizational Citizenship Behaviors: Investigating the Effects of Certified Nursing Assistants’ Resilience

Ottmar, Hannah
http://orcid.org/0000-0001-5830-2739
http://rave.ohiolink.edu/etdc/view?acc_num=xavier1531169122990941

Abstract Details

2019, Doctor of Psychology (Psy.D.), Xavier University, Psychology.
Using the Cohen-Mansfield job stress model (1995), this study examined the relationships between resilience, organizational citizenship behaviors (OCBs), job satisfaction and frequency and/or experience of resident aggression in a sample of long-term care certified nursing assistants (CNAs; N = 112). Participants completed self-report surveys measuring demographics, resilience, engagement in OCBs, job satisfaction, and frequency of and level of distress related to resident aggression. Results indicated significant positive relationships between CNAs’ resilience and engagement in OCBs and job satisfaction and engagement in OCBs. A significant negative relationship was found between frequency and/or distress related to resident aggression and job satisfaction. Resilience and frequency and/or distress related to resident aggression were significant predictors of both job satisfaction and engagement in OCBs. The current study provided novel and valuable information about long-term care nurse aides’ resilience, engagement in OCBs, job satisfaction, and frequency of and/or distress related to resident aggression. The findings underscore the importance of bolstering nurse aides’ resilience to potentially improve their job performance and satisfaction when managing difficult work situations.
Renee Zucchero, Ph. D. (Committee Chair)
Mark Nagy, Ph. D. (Committee Member)
John Barrett, Ph. D. (Committee Member)
70 p.
Gerontology; Nursing; Psychology
resilience; nursing assistant; certified nursing assistant; resident aggression; organizational citizenship behaviors; job satisfaction

Recommended Citations

Citations

  • Ottmar, H. (2019). Resident Aggression, Job Satisfaction, and Organizational Citizenship Behaviors: Investigating the Effects of Certified Nursing Assistants’ Resilience [Doctoral dissertation, Xavier University]. OhioLINK Electronic Theses and Dissertations Center. http://rave.ohiolink.edu/etdc/view?acc_num=xavier1531169122990941

    APA Style (7th edition)

  • Ottmar, Hannah. Resident Aggression, Job Satisfaction, and Organizational Citizenship Behaviors: Investigating the Effects of Certified Nursing Assistants’ Resilience. 2019. Xavier University, Doctoral dissertation. OhioLINK Electronic Theses and Dissertations Center, http://rave.ohiolink.edu/etdc/view?acc_num=xavier1531169122990941.

    MLA Style (8th edition)

  • Ottmar, Hannah. "Resident Aggression, Job Satisfaction, and Organizational Citizenship Behaviors: Investigating the Effects of Certified Nursing Assistants’ Resilience." Doctoral dissertation, Xavier University, 2019. http://rave.ohiolink.edu/etdc/view?acc_num=xavier1531169122990941

    Chicago Manual of Style (17th edition)

xavier1531169122990941
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This open access ETD is published by Xavier University Psychology and OhioLINK.