There is an expanding body of literature on the retention of students in higher education through programmatic efforts, but there is limited research on African-American students’ perceptions of the impact of retention programs and services at predominantly White institutions. Programs and services are created by administrators, faculty and staff on college and university campuses for the purpose of increasing the retention of African-American students and a diverse student body, but many are based on the professionals’ perceptions of students’ needs. Rarely are programs and services created through dialogue from the student population that will be served or by what I call “listening to the voices” of the students.
The premise of this qualitative study is to ascertain if African-American students find retention programs and services beneficial to their persistence on their respective campuses. This study explores the experiences of African-American junior and senior, traditional-aged, full-time, undergraduate students with a grade point average of 3.0 or below exclusively at four predominantly White institutions in Pennsylvania. The experiences of African-American students are different from other groups, including White males, white females and other minority groups. The use of focus groups permits dialogue that enables a researcher to be able to hear first-hand from African-American students giving voice to their personal feelings of the impact of retention programs and services at predominantly White institutions.