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Disseminating the Cost of the Empty Chair: Improving Healthcare Access and No-Show Rates Through Age and Disease-Specific Education in the Pediatric Asthma Patient Populations

Colwell, Kelly L.

Abstract Details

2017, Doctor of Education (Educational Leadership), Youngstown State University, Department of Teacher Education and Leadership Studies.
The focus of this investigation was to ascertain if age and disease specific education had an effect in reducing no show rates, for follow up asthma management, in the adolescent pediatric patient population. No show rates have an effect in the quality and management of chronic health conditions, limits access for those waiting to be diagnosed and begin treatment and creates a financial hardship for provider’s practices. Methods: A quasi-experimental, retrospective chart review was utilized for 8-18 y/o participant populations with a specific ICD-9 and ICD-10 asthma diagnosis code, within Mahoning, Trumbull, Stark and Franklin Counties, Ohio. Demographic variables of age, gender, race, type of healthcare coverage and geographic zone were compared to education received or not received. Slot utilization variables of kept, no show, rescheduled and cancelled appointments were also collected. Pertinent data analysis was performed by S.P.S.S statistical analysis software. Descriptive and inferential statistics were used to address all research questions. Results: Analyzed data revealed the only correlation to the slot utilization variable and education was the kept. Geographic zone revealed that the highest kept appointments were in Trumbull County, highest no show rates were between the border of Trumbull/Mahoning Counties. There was no appreciable correlation between no show rates and demographic variables. Conclusion: Although education had an integral relationship with kept appointments, it was not inversely proportionate to no show rates. Education encounters were clearly related to the kept variable lending to an assumed improvement in health literacy.
Karen Larwin, PhD (Committee Chair)
Joseph Lyons, ScD (Committee Member)
Joseph Mosca, PhD (Committee Member)
Patrick Spearman, PhD (Committee Member)
Louis Harris, PhD (Committee Member)
109 p.

Recommended Citations

Citations

  • Colwell, K. L. (2017). Disseminating the Cost of the Empty Chair: Improving Healthcare Access and No-Show Rates Through Age and Disease-Specific Education in the Pediatric Asthma Patient Populations [Doctoral dissertation, Youngstown State University]. OhioLINK Electronic Theses and Dissertations Center. http://rave.ohiolink.edu/etdc/view?acc_num=ysu1495470628183933

    APA Style (7th edition)

  • Colwell, Kelly. Disseminating the Cost of the Empty Chair: Improving Healthcare Access and No-Show Rates Through Age and Disease-Specific Education in the Pediatric Asthma Patient Populations . 2017. Youngstown State University, Doctoral dissertation. OhioLINK Electronic Theses and Dissertations Center, http://rave.ohiolink.edu/etdc/view?acc_num=ysu1495470628183933.

    MLA Style (8th edition)

  • Colwell, Kelly. "Disseminating the Cost of the Empty Chair: Improving Healthcare Access and No-Show Rates Through Age and Disease-Specific Education in the Pediatric Asthma Patient Populations ." Doctoral dissertation, Youngstown State University, 2017. http://rave.ohiolink.edu/etdc/view?acc_num=ysu1495470628183933

    Chicago Manual of Style (17th edition)