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Brittany Barhite Dissertation.pdf (749.75 KB)
ETD Abstract Container
Abstract Header
The Effects of Virtual Leadership Communication on Employee Engagement
Author Info
Barhite, Brittany Lynn, Barhite
Permalink:
http://rave.ohiolink.edu/etdc/view?acc_num=bgsu1496918415648354
Abstract Details
Year and Degree
2017, Doctor of Education (Ed.D.), Bowling Green State University, Leadership Studies.
Abstract
Research on employee engagement has found that it can both positively and negatively affect organizational performance, including recruitment, retention, customer service, and profitability. Hence, businesses are investigating how to increase engagement and in turn their bottom line. Several studies have concluded that effective organizational communication practices can enhance employee engagement. However, the way that information is distributed within organizations is now becoming increasingly complex with globalization. This has led to the increase use of information communication technologies (ICTs) to communicate since leaders and employees are not often in the same location. While ICTs are more efficient and cost effective, they can lead to miscommunication and lack of engagement when used to communicate important information. Based on the link between leadership communication and engagement and the increased use of ICTs in organizations, this quantitative study attempted to measure employee engagement and what, if any, relationship exists frequency of communication, richness of communication channels, quality of leader-member exchange relationship, and perceived satisfaction with organizational communication. In order to examine the relationship between these variables, 265 full-time employees completed a survey made of four instruments— Dennis Communication Climate Inventory (1974), Leader-Member Exchange-7 (1984), Communication Channel Instrument (1999), and the Schaufeli and Bakker’s (2003) Utrecht Work Engagement Scale (UWES). The results of this study revealed that perceived organizational communication satisfaction has the most significant relationship with employee engagement, followed by the quality of leader-member exchange relationship. However, the frequency of lean, moderate, and rich communication channels did not have a significant impact on employee engagement. This includes ICTs categorized within these three channels. The frequent use of the virtual technologies also did not have a significant relationship with employee engagement. However, the regression data revealed that rich face-to-face communication channels does affect organizational communication satisfaction. Finally, one of the most surprising results of the study was that being collocated with one’s manager did not affect employee engagement or organizational communication satisfaction. Therefore, as employees continue to be spatially distributed, this will not affect employee engagement compared to perceived organizational communication satisfaction and LMX.
Committee
Chris Willis (Advisor)
Raymond Schuck (Committee Member)
Matthew Lavery (Committee Member)
Judy Jackson May (Committee Member)
Elizabeth Williams (Committee Member)
Pages
122 p.
Subject Headings
Communication
;
Organizational Behavior
Keywords
virtual communication
;
employee engagement
;
ICTs, LMX, leader-member exchange
;
organizational communication satisfaction
;
communication
;
global teams
;
UWES
;
Dennis Communication Climate Inventory
;
LMX-7
;
leadership communication
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Citations
Barhite, Barhite, B. L. (2017).
The Effects of Virtual Leadership Communication on Employee Engagement
[Doctoral dissertation, Bowling Green State University]. OhioLINK Electronic Theses and Dissertations Center. http://rave.ohiolink.edu/etdc/view?acc_num=bgsu1496918415648354
APA Style (7th edition)
Barhite, Barhite, Brittany.
The Effects of Virtual Leadership Communication on Employee Engagement.
2017. Bowling Green State University, Doctoral dissertation.
OhioLINK Electronic Theses and Dissertations Center
, http://rave.ohiolink.edu/etdc/view?acc_num=bgsu1496918415648354.
MLA Style (8th edition)
Barhite, Barhite, Brittany. "The Effects of Virtual Leadership Communication on Employee Engagement." Doctoral dissertation, Bowling Green State University, 2017. http://rave.ohiolink.edu/etdc/view?acc_num=bgsu1496918415648354
Chicago Manual of Style (17th edition)
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Document number:
bgsu1496918415648354
Download Count:
4,588
Copyright Info
© 2017, all rights reserved.
This open access ETD is published by Bowling Green State University and OhioLINK.