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Full text release has been delayed at the author's request until August 07, 2027

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Impacts of Innovative Technologies and Services in Supply Chain via Mobile Apps

Zhou, Zenan
http://orcid.org/0000-0001-7654-9145
http://rave.ohiolink.edu/etdc/view?acc_num=osu1658107634714902

Abstract Details

2022, Doctor of Philosophy, Ohio State University, Business Administration.
Although technology innovation, service innovation, and mobile apps have been studied respectively by scholars from diverse business domains, they are seldom explored together in the supply chain management context. Utilizing mobile app innovation events in the transportation and logistics industry, this three-essay dissertation empirically uncovers the impacts of innovative technologies and services in supply chain via mobile apps. The first essay explores the impacts of the implementing airlines’ introduction of in-app baggage tracking function on their baggage-handling performance and on that of the non-implementing airlines. The second essay studies the influences of the emergence of digital freight matching (DFM) apps in the U.S. on the profitability and stock performance of traditional freight arrangement companies and large trucking companies that received distinct types of competition from DFM apps. The third essay investigated the spillover effects of the DFM app market prosperity in trucking on the air freight segment, through the lens of substitution and complementation logic, considering the inherent competition and coordination relationships of air-truck. Each essay adopts multi-methods and multi-data sources, finding evidence that app-related supply chain innovations affect the financial and/or operational performance of various supply chain parties differently. The dissertation contributes to multiple literature streams and generates implications for diverse stakeholders in the increasingly competitive and innovative supply chain environment.
Xiang Wan (Committee Co-Chair)
A. Michael Knemeyer (Committee Co-Chair)
Walter Zinn (Committee Member)
256 p.
Business Administration
Supply Chain Management; Mobile Apps; Innovative Technologies; Service Innovation

Recommended Citations

Citations

  • Zhou, Z. (2022). Impacts of Innovative Technologies and Services in Supply Chain via Mobile Apps [Doctoral dissertation, Ohio State University]. OhioLINK Electronic Theses and Dissertations Center. http://rave.ohiolink.edu/etdc/view?acc_num=osu1658107634714902

    APA Style (7th edition)

  • Zhou, Zenan. Impacts of Innovative Technologies and Services in Supply Chain via Mobile Apps. 2022. Ohio State University, Doctoral dissertation. OhioLINK Electronic Theses and Dissertations Center, http://rave.ohiolink.edu/etdc/view?acc_num=osu1658107634714902.

    MLA Style (8th edition)

  • Zhou, Zenan. "Impacts of Innovative Technologies and Services in Supply Chain via Mobile Apps." Doctoral dissertation, Ohio State University, 2022. http://rave.ohiolink.edu/etdc/view?acc_num=osu1658107634714902

    Chicago Manual of Style (17th edition)

osu1658107634714902
© 2022, all rights reserved.
This open access ETD is published by The Ohio State University and OhioLINK.
Release 3.2.12