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Examining the Relationship of Emotional Labor with an Ability-Based Conceptualization of Emotional Intelligence

Leung, Grace A.
http://rave.ohiolink.edu/etdc/view?acc_num=akron1217515945

Abstract Details

2008, Master of Arts, University of Akron, Psychology.
This empirical study proposed and tested theoretical links between emotional intelligence (EI) and emotional labor constructs (i.e., display rules, emotional labor strategies), thus expending past work on relationships between individual differences and emotional labor. Three emotional labor strategies (surface acting, deep acting, and naturally-felt emotions) were expected to mediate potential effects of EI on two outcomes of emotional exhaustion and perceived authenticity. Data were collected from 74 working students at the University of Akron who held part-time or full time jobs, and their supervisors. Employees completed measures of EI, display rules, emotional labor strategies, and emotional exhaustion. Their supervisors completed display rule measures and also rated the authenticity of the employees’ emotional displays. Results suggested significant relationships of emotional labor strategies with emotional exhaustion and perceived authenticity, but found minimal support for relationships between EI dimensions and either emotional labor strategies or the two outcome variables.
James M. Diefendorff, PhD (Advisor)
91 p.
Psychology
emotional intelligence; emotional labor

Recommended Citations

Citations

  • Leung, G. A. (2008). Examining the Relationship of Emotional Labor with an Ability-Based Conceptualization of Emotional Intelligence [Master's thesis, University of Akron]. OhioLINK Electronic Theses and Dissertations Center. http://rave.ohiolink.edu/etdc/view?acc_num=akron1217515945

    APA Style (7th edition)

  • Leung, Grace. Examining the Relationship of Emotional Labor with an Ability-Based Conceptualization of Emotional Intelligence. 2008. University of Akron, Master's thesis. OhioLINK Electronic Theses and Dissertations Center, http://rave.ohiolink.edu/etdc/view?acc_num=akron1217515945.

    MLA Style (8th edition)

  • Leung, Grace. "Examining the Relationship of Emotional Labor with an Ability-Based Conceptualization of Emotional Intelligence." Master's thesis, University of Akron, 2008. http://rave.ohiolink.edu/etdc/view?acc_num=akron1217515945

    Chicago Manual of Style (17th edition)

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© 2008, all rights reserved.
This open access ETD is published by University of Akron and OhioLINK.