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OUTPATIENT PHYSICIAN OFFICE STAFFING MODEL USING DISCRETE EVENT SIMULATION

Qianwen, Xu
http://rave.ohiolink.edu/etdc/view?acc_num=akron1466970867

Abstract Details

2016, Master of Science, University of Akron, Mechanical Engineering.
A physician’s office is a clinical facility in which medical doctors (usually general practitioners) can treat patients. The physician’s office plays an important role in healthcare because it is usually the first place for a sick patient to be treated and even a healthy person visits a physician’s office once or twice a year for a regular physical examination. Depending on working areas, staffing needs usually includes schedulers, a manager, secretaries, nurses, doctors, and medical assistants. There are inflexible and inconsistent non-provider staffing ratios among the outpatient physician’s office which may create staff and patient dissatisfaction. The current staffing state has negative impacts because patient waiting time is still higher than what we expected and cannot meet patient satisfactions. There is also a lack literature to quantitatively understand and predict variables, such as the relationship in outpatient staffing models, the workload between patients, phone calls, and paperwork. To cover this gap, in this research, we analyzed data from one outpatient office. A discrete simulation model was built to help the staffing dynamics and make optional decisions. Finally, it can help us predict the optimal staffing number of various alternative scenarios.
Shengyong Wang (Advisor)
Chen Ling (Committee Member)
Sergio Felicelli (Committee Member)
90 p.
Mechanical Engineering

Recommended Citations

Citations

  • Qianwen, X. (2016). OUTPATIENT PHYSICIAN OFFICE STAFFING MODEL USING DISCRETE EVENT SIMULATION [Master's thesis, University of Akron]. OhioLINK Electronic Theses and Dissertations Center. http://rave.ohiolink.edu/etdc/view?acc_num=akron1466970867

    APA Style (7th edition)

  • Qianwen, Xu. OUTPATIENT PHYSICIAN OFFICE STAFFING MODEL USING DISCRETE EVENT SIMULATION. 2016. University of Akron, Master's thesis. OhioLINK Electronic Theses and Dissertations Center, http://rave.ohiolink.edu/etdc/view?acc_num=akron1466970867.

    MLA Style (8th edition)

  • Qianwen, Xu. "OUTPATIENT PHYSICIAN OFFICE STAFFING MODEL USING DISCRETE EVENT SIMULATION." Master's thesis, University of Akron, 2016. http://rave.ohiolink.edu/etdc/view?acc_num=akron1466970867

    Chicago Manual of Style (17th edition)

akron1466970867
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© 2016, all rights reserved.
This open access ETD is published by University of Akron and OhioLINK.