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Video Meetings in a Pandemic Era: Emotional Exhaustion, Stressors, and Coping

Johnson, Betty J., PhD
http://orcid.org/0000-0002-7742-2901
http://rave.ohiolink.edu/etdc/view?acc_num=antioch1612609329629973

Abstract Details

2021, Ph.D., Antioch University, Leadership and Change.
In the first quarter of 2020, societal upheavals related to the COVID-19 pandemic included employers’ work-from-home mandates and an almost overnight adoption of video meetings to replace in-person meetings no longer possible due to contagion fears and social distancing requirements. This exploratory study aimed to address, in part, the scientific knowledge gap about video meetings as a source of emotional labor. The study used mixed methods to explore three hypotheses concerning how the contemporary use of video meetings related to emotional exhaustion, stressors, and coping. Data were gathered through an online survey questionnaire. Emotional exhaustion, the dependent variable in the study, was measured using the Maslach Burnout Inventory (Schaufeli et al., 1996) General Survey emotional exhaustion subset of items. Stressors measured included surface acting, which was measured using items adapted from Grandey’s (2005) scale. Coping was measured by perceptions about coping resources and cognitive coping. Socio-demographic characteristics served as control variables. Open-ended items produced data pertaining to emotional exhaustion, stressors, and coping related to video meetings. After data cleaning, the sample comprised 345 (n = 345) cross-sector professionals working for U.S.-based organizations. Findings based on a series of linear regression analyses and qualitative data thematic analysis showed video meeting hours and surface acting significantly related to a higher level of emotional exhaustion. Extrovertism, nonwork video gatherings, and social support from another adult in the home were nonsignificant in their relationships with emotional exhaustion. Perceptions that video meetings were too many for participants to accomplish their overall job responsibilities were significantly related to a higher emotional exhaustion level. Perceptions that video meetings were useful to the participant significantly related to a lower emotional exhaustion level. Perceptions that family, household, and personal responsibilities competed for the energy participants needed to do their jobs successfully were also significantly related to a higher emotional exhaustion level. Qualitative data analysis also revealed emergent themes that suggest implications for practitioners and direction for future research. This dissertation is available in open access at AURA: Antioch University Repository and Archive, http://aura.antioch.edu/ and OhioLINK ETD Center, https://etd.ohiolink.edu
Elizabeth Holloway, PhD (Committee Chair)
J. Beth Mabry, PhD (Committee Member)
Michael Valentine, PhD (Committee Member)
Emily Axelrod, MSW (Other)
288 p.
Behavioral Psychology; Behavioral Sciences; Business Community; Business Education; Cognitive Psychology; Communication; Management; Occupational Health; Occupational Psychology; Organizational Behavior; Personal Relationships; Social Psychology; Social Research; Social Structure; Sociology; Systems Design
autonomy; breaks; camera use; coping; dramaturgy; engagement; gender; emotional exhaustion; impression management; leadership; small talk; social support; stereotypes; stress; surface acting; technology; time waste; video meetings; workplace norms

Recommended Citations

Citations

  • Johnson, PhD, B. J. (2021). Video Meetings in a Pandemic Era: Emotional Exhaustion, Stressors, and Coping [Doctoral dissertation, Antioch University]. OhioLINK Electronic Theses and Dissertations Center. http://rave.ohiolink.edu/etdc/view?acc_num=antioch1612609329629973

    APA Style (7th edition)

  • Johnson, PhD, Betty. Video Meetings in a Pandemic Era: Emotional Exhaustion, Stressors, and Coping. 2021. Antioch University, Doctoral dissertation. OhioLINK Electronic Theses and Dissertations Center, http://rave.ohiolink.edu/etdc/view?acc_num=antioch1612609329629973.

    MLA Style (8th edition)

  • Johnson, PhD, Betty. "Video Meetings in a Pandemic Era: Emotional Exhaustion, Stressors, and Coping." Doctoral dissertation, Antioch University, 2021. http://rave.ohiolink.edu/etdc/view?acc_num=antioch1612609329629973

    Chicago Manual of Style (17th edition)

antioch1612609329629973
948
© 2021, all rights reserved.
This open access ETD is published by Antioch University and OhioLINK.