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Full text release has been delayed at the author's request until January 01, 2025

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International Students’ Perceived Barriers and Underutilization of Campus Services

Lalwani, Anil
http://rave.ohiolink.edu/etdc/view?acc_num=csu1611582177709778

Abstract Details

2020, Doctor of Philosophy in Urban Education, Cleveland State University, College of Education and Human Services.
The study was aimed at investigating the relationships between international students’ perceived barriers in seeking campus services offered by campus services providers and their reported underutilization of those services. The study assessed several potential barriers that impact international students’ engagement and related student satisfaction, with a focus on underutilization of campus services. Drawing from concepts of acculturation (Berry, 2005) and diverse learning contexts (Hurtado et al., 2012), the study evaluated the potential role of international students’ internal and external barriers. The researcher sampled 320 international student participants from institutions across the state of Ohio and a few from US institutions in other states, using the newly developed International Students Perceived Barriers and Service Utilization [ISPBSU] survey instrument. Factor analysis and multiple regression analyses were employed to determine factor structure and to examine the relationships between barrier variables and underutilization of campus services. Results of the factor analysis provided a six-factor solution, with internal barriers consisting of English communication difficulties (ECD), unawareness of services (UOS) and difficulties navigating intergroup relations (DIR). External barriers were comprised of experiences of campus exclusion (ECE), difficulties accessing services (DAS) and racialized experiences on campus (REC). Results of multiple regression analyses indicated that both groups of perceived barriers were significantly (statistical) related to underutilization of campus services. Implications for building theory, research and practice to explore intersectional subjective barriers of international students, promote greater levels of international student engagement and related service utilization have been discussed.
Wendy M. Green, Ph.D. (Committee Chair)
Karla R. Hamlen Mansour, Ph.D. (Committee Member)
Chieh-Chen Bowen, Ph.D. (Committee Member)
Jonathan E. Messemer, Ed.D. (Committee Member)
Marius Boboc, Ed.D. (Committee Member)
170 p.
Educational Evaluation; Higher Education; Higher Education Administration; Minority and Ethnic Groups; Multicultural Education
international students, perceived barriers, campus services, campus service utilization, student engagement

Recommended Citations

Citations

  • Lalwani, A. (2020). International Students’ Perceived Barriers and Underutilization of Campus Services [Doctoral dissertation, Cleveland State University]. OhioLINK Electronic Theses and Dissertations Center. http://rave.ohiolink.edu/etdc/view?acc_num=csu1611582177709778

    APA Style (7th edition)

  • Lalwani, Anil. International Students’ Perceived Barriers and Underutilization of Campus Services. 2020. Cleveland State University, Doctoral dissertation. OhioLINK Electronic Theses and Dissertations Center, http://rave.ohiolink.edu/etdc/view?acc_num=csu1611582177709778.

    MLA Style (8th edition)

  • Lalwani, Anil. "International Students’ Perceived Barriers and Underutilization of Campus Services." Doctoral dissertation, Cleveland State University, 2020. http://rave.ohiolink.edu/etdc/view?acc_num=csu1611582177709778

    Chicago Manual of Style (17th edition)

csu1611582177709778
© 2020, all rights reserved.
This open access ETD is published by Cleveland State University and OhioLINK.