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Abstract Header

INTERNING AT CONVERGYS CORPORATION: TECHNICAL EDITING IN A TECHNICAL DOCUMENTATION TEAM

Parris, Tyler
http://rave.ohiolink.edu/etdc/view?acc_num=miami1101253214

Abstract Details

2004, Master of Technical and Scientific Communication, Miami University, Technical and Scientific Communication.
This report contains a detailed exploration of my internship at Convergys Corporation, where I worked as a technical editor in the technical documentation (tech docs) team of the User Performance Support (UPS) group from June - October, 2002. In Chapter 1, I explain the history and organizational dynamics at Convergys and detail the role of the UPS group. In Chapter 2, I describe my projects and contributions to the tech docs team, and I introduce my core project, which was the creation of a style guide for the tech docs team. In Chapter 3, I detail how I used the Anderson Problem-Solving model to identify the problem that resulted in the style guide and to arrive at a suitable solution. In Chapter 4, I analyze this application of the problem-solving model, and I conclude by explaining how the MTSC program equipped me for work at Convergys and beyond.
Katherine Durack (Advisor)
40 p.
technical editing; editing; problem-solving; editing tasks; editor-author relationships; style guide; creating a style guide; writing process

Recommended Citations

Citations

  • Parris, T. (2004). INTERNING AT CONVERGYS CORPORATION: TECHNICAL EDITING IN A TECHNICAL DOCUMENTATION TEAM [Master's thesis, Miami University]. OhioLINK Electronic Theses and Dissertations Center. http://rave.ohiolink.edu/etdc/view?acc_num=miami1101253214

    APA Style (7th edition)

  • Parris, Tyler. INTERNING AT CONVERGYS CORPORATION: TECHNICAL EDITING IN A TECHNICAL DOCUMENTATION TEAM. 2004. Miami University, Master's thesis. OhioLINK Electronic Theses and Dissertations Center, http://rave.ohiolink.edu/etdc/view?acc_num=miami1101253214.

    MLA Style (8th edition)

  • Parris, Tyler. "INTERNING AT CONVERGYS CORPORATION: TECHNICAL EDITING IN A TECHNICAL DOCUMENTATION TEAM." Master's thesis, Miami University, 2004. http://rave.ohiolink.edu/etdc/view?acc_num=miami1101253214

    Chicago Manual of Style (17th edition)

miami1101253214
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© 2004, all rights reserved.
This open access ETD is published by Miami University and OhioLINK.