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ETD Abstract Container

Abstract Header

An Internship at Miami University Libraries Center for Information Management

O'Hara, Karen Mary
http://rave.ohiolink.edu/etdc/view?acc_num=miami1101996292

Abstract Details

2004, Master of Technical and Scientific Communication, Miami University, English.
This report describes my technical communication internship at the Center for Information Management (CIM) at Miami University Libraries in Oxford, Ohio. My primary projects included ten short “Quick Start” software guides, a promotional brochure, a report on the Web tutorial, E-Learn, and two longer software reference manuals. My tasks included planning the documentation and learning about the software and hardware in the CIM. These tasks incorporated the problem solving model described by Paul Anderson (1995) and others. As the lone writer at the library, I often developed my own solutions and resources to solve problems. In the Quick Start Guide project, I followed this problem solving process by creating a document specification, drafting documentation, performing usability testing, revising documentation, and evaluating the project. During the internship, I discovered that effective communication is dynamic, that it requires decision making and compromise, and that learning is an ongoing part of technical communication.
Jennie Dautermann (Advisor)
60 p.
Education, Higher
Technical Communication; Miami University; Miami University Libraries; King Library; ELearn; Quick Start Guides; Center for Information Management; CIM

Recommended Citations

Citations

  • O'Hara, K. M. (2004). An Internship at Miami University Libraries Center for Information Management [Master's thesis, Miami University]. OhioLINK Electronic Theses and Dissertations Center. http://rave.ohiolink.edu/etdc/view?acc_num=miami1101996292

    APA Style (7th edition)

  • O'Hara, Karen. An Internship at Miami University Libraries Center for Information Management. 2004. Miami University, Master's thesis. OhioLINK Electronic Theses and Dissertations Center, http://rave.ohiolink.edu/etdc/view?acc_num=miami1101996292.

    MLA Style (8th edition)

  • O'Hara, Karen. "An Internship at Miami University Libraries Center for Information Management." Master's thesis, Miami University, 2004. http://rave.ohiolink.edu/etdc/view?acc_num=miami1101996292

    Chicago Manual of Style (17th edition)

miami1101996292
1,053
© 2004, all rights reserved.
This open access ETD is published by Miami University and OhioLINK.