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Engaging Users through the Application of Value Stream Mapping to Streamline the Procurement Process for Office Equipment

Hayden, Marie A.

Abstract Details

2016, Master of Science (MS), Ohio University, Industrial and Systems Engineering (Engineering and Technology).
This research used a value stream map to visualize the current procurement process for office equipment at a mid western university. Employees who work at a computer workstation can spend 30-40 hours/week interacting with their equipment. Daily interaction can cause health risks, such as musculoskeletal disorders (MSD). Because MSDs can be linked to poor postures, providing office equipment that fits the user is important to reduce possible health risks. An efficient procurement process can ensure that employees get the appropriate equipment in a timely manner. This research consisted of two parts: 1) a survey to employees regrading office equipment, and 2) three focus groups with employees who are active in the procurement process. Current vale stream maps were created from the survey data and focus groups. Each focus group provided suggestions to improve the current procurement process to create a future value stream map. Research indicated that adding the following items could improve the procurement process: 1) a decision tree for users that would aid in the determination of a product, 2) a pre-approved catalog for office equipment, and 3) better communication between individuals involved in the different stages in the process.
Diana Schwerha, Dr. (Advisor)
Sormaz Dusan, Dr. (Committee Member)
Gary Weckman, Dr. (Committee Member)
Young William, Dr. (Committee Member)
83 p.

Recommended Citations

Citations

  • Hayden, M. A. (2016). Engaging Users through the Application of Value Stream Mapping to Streamline the Procurement Process for Office Equipment [Master's thesis, Ohio University]. OhioLINK Electronic Theses and Dissertations Center. http://rave.ohiolink.edu/etdc/view?acc_num=ohiou1471354005

    APA Style (7th edition)

  • Hayden, Marie. Engaging Users through the Application of Value Stream Mapping to Streamline the Procurement Process for Office Equipment. 2016. Ohio University, Master's thesis. OhioLINK Electronic Theses and Dissertations Center, http://rave.ohiolink.edu/etdc/view?acc_num=ohiou1471354005.

    MLA Style (8th edition)

  • Hayden, Marie. "Engaging Users through the Application of Value Stream Mapping to Streamline the Procurement Process for Office Equipment." Master's thesis, Ohio University, 2016. http://rave.ohiolink.edu/etdc/view?acc_num=ohiou1471354005

    Chicago Manual of Style (17th edition)