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Perceived job change toward dimensions of knowledge work among three levels of employees in a Korean bank

Lee, Chan
http://rave.ohiolink.edu/etdc/view?acc_num=osu1101953029

Abstract Details

2004, Doctor of Philosophy, Ohio State University, Educational Studies: Hums, Science, Tech and Voc.
The purpose of this study was to explore the perceived job change toward dimensions of knowledge work among frontline employees, middle managers, and senior managers in a large Korean bank. This study examined their perceived job change in terms of frequency, importance, and difficulty. The instrument used in this study was from the questionnaire of the Occupational Information Network (O*NET), which is an updated version of the Dictionary of Occupational Titles (DOT) that has been employed for job analysis since the 1930s. From the 18,000 employees of the target population, 377 employees were randomly selected. Using an Internet survey, a total 359 of employees responded. Thus, the response rate of this study is 95 percent. The results of study showed that all four of the dimensions of knowledge work increased in terms of importance, frequency, and difficulty. Results from a series of paired t-tests indicated that all three job levels rated the four dimensions of knowledge work higher today than as performed three years ago. The results suggested that increasing aspects of knowledge work have been a prominent part of all three job levels. However, results from one-way ANOVA showed the degree to which each of the job levels experienced change toward knowledge work differed. In particular, frontline employees and middle managers have been subject to relatively more change toward knowledge work than senior managers. Findings supported that knowledge work is no longer the monopoly of senior managers. The conclusions of the study can be summarized as follows: (1)There were changes toward knowledge work across all three job levels.(2) Change toward knowledge work seemed to have differentially affected some job levels more than others.(3) Change toward knowledge work seemed to have affected frontline employees and middle managers more than senior managers.
Jacobs Ronald (Advisor)
211 p.
Knowledge work; knowledge worker; knowledge management; knowledge creation; knowledge sharing; job change; job analysis; job redesign

Recommended Citations

Citations

  • Lee, C. (2004). Perceived job change toward dimensions of knowledge work among three levels of employees in a Korean bank [Doctoral dissertation, Ohio State University]. OhioLINK Electronic Theses and Dissertations Center. http://rave.ohiolink.edu/etdc/view?acc_num=osu1101953029

    APA Style (7th edition)

  • Lee, Chan. Perceived job change toward dimensions of knowledge work among three levels of employees in a Korean bank. 2004. Ohio State University, Doctoral dissertation. OhioLINK Electronic Theses and Dissertations Center, http://rave.ohiolink.edu/etdc/view?acc_num=osu1101953029.

    MLA Style (8th edition)

  • Lee, Chan. "Perceived job change toward dimensions of knowledge work among three levels of employees in a Korean bank." Doctoral dissertation, Ohio State University, 2004. http://rave.ohiolink.edu/etdc/view?acc_num=osu1101953029

    Chicago Manual of Style (17th edition)

osu1101953029
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© 2004, all rights reserved.
This open access ETD is published by The Ohio State University and OhioLINK.