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Understanding the relationships between leader-member exchange (LMX), psychological empowerment, job satisfaction, and turnover intent in a limited-service restaurant environment

Collins, Michael Dwain
http://rave.ohiolink.edu/etdc/view?acc_num=osu1180519045

Abstract Details

2007, Doctor of Philosophy, Ohio State University, Human Nutrition and Food Management.
The present research studies the relationship between Leader-Member Exchange (LMX), psychological empowerment, job satisfaction, and turnover intention within the context of an upscale, limited-service restaurant environment. Participants responded to an online survey in which these constructs were measured utilizing the LMX-7 to measure the quality of the LMX relationship, twelve (12) items to measure the perceived level of psychological empowerment, the Minnesota Satisfaction Questionnaire (short-form) to assess job satisfaction, and four (4) items to determine turnover intentions. Principle component analysis was conducted in order to determine the factor structure of the constructs. Structural equation modeling was utilized to test the six (6) proposed hypotheses. The findings reveal that the quality of the LMX relationship and the level of psychological empowerment have significant, direct linear relationships with job satisfaction. Surprisingly, job satisfaction is not found to have a statistically significant relationship with turnover intention for the sample group as a whole while psychological empowerment proves to be the most reliable predictor of turnover intention. Discussion highlights the relationships between the variables with different sub-sets of the sample based upon demographic information. Implications for practitioners and future research are also discussed.
R. George (Advisor)
182 p.
Leader-Member Exchange; LMX; psychological empowerment; job satisfaction; employee turnover

Recommended Citations

Citations

  • Collins, M. D. (2007). Understanding the relationships between leader-member exchange (LMX), psychological empowerment, job satisfaction, and turnover intent in a limited-service restaurant environment [Doctoral dissertation, Ohio State University]. OhioLINK Electronic Theses and Dissertations Center. http://rave.ohiolink.edu/etdc/view?acc_num=osu1180519045

    APA Style (7th edition)

  • Collins, Michael. Understanding the relationships between leader-member exchange (LMX), psychological empowerment, job satisfaction, and turnover intent in a limited-service restaurant environment. 2007. Ohio State University, Doctoral dissertation. OhioLINK Electronic Theses and Dissertations Center, http://rave.ohiolink.edu/etdc/view?acc_num=osu1180519045.

    MLA Style (8th edition)

  • Collins, Michael. "Understanding the relationships between leader-member exchange (LMX), psychological empowerment, job satisfaction, and turnover intent in a limited-service restaurant environment." Doctoral dissertation, Ohio State University, 2007. http://rave.ohiolink.edu/etdc/view?acc_num=osu1180519045

    Chicago Manual of Style (17th edition)

osu1180519045
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© 2007, all rights reserved.
This open access ETD is published by The Ohio State University and OhioLINK.