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osu1293725862.pdf (2.48 MB)
ETD Abstract Container
Abstract Header
Knowledge-Based Performance Management Framework
Author Info
Datta, Roshni
Permalink:
http://rave.ohiolink.edu/etdc/view?acc_num=osu1293725862
Abstract Details
Year and Degree
2010, Master of Science, Ohio State University, Computer Science and Engineering.
Abstract
Today’s business environments are highly complex and more prone to change than ever. With the ever-changing dynamics both within and outside an enterprise, organizations find it difficult to extract the macroscopic view of the organization’s performance from a repository of customer requests and relevant workflow data and take actions. In this thesis we 1) develop a business-IT ontology and framework to interpret data for pro-active decision making and 2) use the framework as the basis for a performance dashboard tool. By using agent – based modeling, the tool allows the user to make processing decisions not only based on analysis of individual customer requests but also the relative importance of each request with respect to other requests and the business context. The implemented "Performance Dashboard” displays metrics that set off alarms when actions and results are not aligned with strategy. This empowers individuals through providing visibility that transforms data into useful information.
Committee
Rajiv Ramnath, Phd (Advisor)
Jayashree Ramanathan, Phd (Committee Co-Chair)
Subject Headings
Organizational Behavior
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Citations
Datta, R. (2010).
Knowledge-Based Performance Management Framework
[Master's thesis, Ohio State University]. OhioLINK Electronic Theses and Dissertations Center. http://rave.ohiolink.edu/etdc/view?acc_num=osu1293725862
APA Style (7th edition)
Datta, Roshni.
Knowledge-Based Performance Management Framework.
2010. Ohio State University, Master's thesis.
OhioLINK Electronic Theses and Dissertations Center
, http://rave.ohiolink.edu/etdc/view?acc_num=osu1293725862.
MLA Style (8th edition)
Datta, Roshni. "Knowledge-Based Performance Management Framework." Master's thesis, Ohio State University, 2010. http://rave.ohiolink.edu/etdc/view?acc_num=osu1293725862
Chicago Manual of Style (17th edition)
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Document number:
osu1293725862
Download Count:
2,193
Copyright Info
© 2010, all rights reserved.
This open access ETD is published by The Ohio State University and OhioLINK.